Irania Cuellar
San Antonio,Texas
Summary
Passionate and motivated, with a drive for excellence. Several years of customer service and office experience. Excited about entering the education field and helping shape the education of young minds.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Representative Remote
Farmers Insurance
11.2022 - Current
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Customer Service Representative
Kemper Insurance
02.2021 - 10.2022
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Branch Counselor
Farmers Insurance FCU
03.2019 - 12.2020
- Resolved customer issues promptly, fostering positive relationships between the credit union and its clients.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Interim Manager/Barista
Gloria Jeans Coffee
08.2016 - 02.2018
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Science - Rehabilitation Services
The University of Texas Rio Grande Valley
Edinburg, TX05.2016
Skills
- Critical Thinking
- Communication
- Organization
- Teamwork
- Time Management
- Leadership
Certification
Texas Teachers of Tomorrow
Working on Certification for EC-6/ESL/180 Course Hours Done
Languages
Spanish
Native or Bilingual
Timeline
Customer Representative Remote
Farmers Insurance
11.2022 - Current
Customer Service Representative
Kemper Insurance
02.2021 - 10.2022
Branch Counselor
Farmers Insurance FCU
03.2019 - 12.2020
Interim Manager/Barista
Gloria Jeans Coffee
08.2016 - 02.2018
Bachelor of Science - Rehabilitation Services
The University of Texas Rio Grande Valley
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