IRASEMA APONTE-COLLAZO
CAPE CORAL,FL
Summary
Offering strong leadership capabilities and passion for customer service, ready to learn and grow in dynamic environment. Brings ability to quickly grasp customer service protocols and utilizes effective communication and conflict resolution skills. Ready to use and develop my customer service skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Doller Tree
10.2024 - 01.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
Customer Service Cashier
Dollar Tree Stores
10.2023 - 02.2024
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Utilized POS system to handle customer cash and credit card transactions.
Administrative Technician
City Of Cape Coral
02.2017 - 04.2021
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
- Reduced errors in data entry tasks, ensuring accuracy and consistency across all records.
- Provided excellent customer service through prompt response to inquiries, fostering strong client relationships.
- Managed inventory control processes, maintaining appropriate supply levels while minimizing costs for office supplies and equipment.
- Expedited invoice processing, resulting in timely payments and improved vendor relationships.
Education
Certificate - Nail Technician
The Salon Professional Academy
North Fort Myers12.2011
High School Diploma -
Academy High School
Fort Myers12-2011
Skills
- Strong customer service
- Data entry proficiency
- Telephone reception
- Computer operations
- Multitasking and time management
- Problem-solving
Certification
First Aid
CPR
Nail Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Doller Tree
10.2024 - 01.2025
Customer Service Cashier
Dollar Tree Stores
10.2023 - 02.2024
Administrative Technician
City Of Cape Coral
02.2017 - 04.2021
Certificate - Nail Technician
The Salon Professional Academy
High School Diploma -
Academy High School
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