Irasema Delgadillo
Tucson,United States
Summary
Bilingual Sales Professional with 7 years of experience in the insurance industry. Proven success in developing and maintaining strong relationships with clients, generating new business, and effectively closing deals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Success Specialist
Polly
09.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Bilingual Sales Executive (Insurance)
Gieco
11.2019 - 09.2022
- Achieved top sales numbers and maintained an average of 120% to goal annually
- Successfully penetrated new markets, increased sales to Spanish market by 3x and increased sales from existing customers by 2x
- Demonstrated superior sales skills and successfully facilitated lucrative partnerships in a complex and competitive market
- Proven success in developing and managing relationships with clients and local partners.
- Worked effectively in fast-paced environments.
Bilingual Sales Executive (Insurance)
Allstate
11.2018 - 11.2019
- Sourced qualified leads by making over 80 cold calls a day, managing social media marketing and attending local events to create a company top of funnel
- Maintained a minimum of 2 meetings with prospects a day
- Negotiated and sold insurance products to businesses and consumers in the Tucson
- Obtained Property and Casualty license for AZ and CA
- Continually hit goal and presented solutions to improve every day efficiency.
- Proven ability to learn quickly and adapt to new situations.
Department Manager (Sales)
Nordstrom Rack
09.2015 - 03.2019
- Led team in providing excellent customer service, achieving an average customer satisfaction rating of 4.9/5.0
- Implemented and managed processes that increased department efficiency by 15%
- Increased sales by through aggressive goal setting and innovative sales strategies
- Led the top sales department for over 3 years (Average of 4 million annually).
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Account Executive
Aseco
07.2014 - 07.2015
- Startup environment, created processes, implemented a CRM, reported directly to C-Suite
- Spearheaded international sales division and opened markets in the USA as well as LATAM markets
- Achieved an increase in customer base of 2x and repeated sales from existing customers
- Managed mid-market partnerships
- Created talk tracks and trained in new employees
- Assisted owner on a daily basis with HR, scheduling and screening calls.
Education
Bachelors Degree (Business) -
Universidad del Valle de Guadalajara
Guadalajara, Jalisco01.2014
Skills
- Industry Knowledge
- Multitasking
- Active Listening
- Effective Communication
Certification
Property and Casualty License, Arizona, 2019, California, 2019
Languages
Spanish
Native or Bilingual
Timeline
Customer Success Specialist
Polly
09.2022 - Current
Bilingual Sales Executive (Insurance)
Gieco
11.2019 - 09.2022
Bilingual Sales Executive (Insurance)
Allstate
11.2018 - 11.2019
Department Manager (Sales)
Nordstrom Rack
09.2015 - 03.2019
Account Executive
Aseco
07.2014 - 07.2015
Bachelors Degree (Business) -
Universidad del Valle de Guadalajara
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