IRASEMA VEDIA

• File pleadings and paperwork with court clerks to meet strict deadlines.
• Monitored deadlines associated with filing requirements or other matters related to the case.
• Met with clients and attorneys to discuss case details and evidence.
• Contacted witnesses and scheduled interviews and evaluations.
• Mails and arranges for delivery of legal correspondence to clients, witnesses and court officials.
• Manage office scheduling and kept accurate notes on deadlines, motions, and other dates.
• Assisted attorneys in negotiations with opposing counsels/District Attorneys Office
• Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation, please agreements, informal conference reports.
• Organized and maintain legal files and records up to date.
• Maintained client confidentiality in all aspects of work performed.
• Perform basic bookkeeping tasks such as tracking expenses or preparing invoices.
• Retrieved information from public records databases when necessary.
• Scanned documents into electronic filing systems.
• Answer phones, greet clients, and manage office mail flow. All walk in clients seeking criminal or motor vehicle accidents.
• Responded to client calls and inquiries to deliver applicable information.
• Order supplies or equipment needed for the office's operations.
• Assist with case exhibits and evidence for trial.
• Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
• Prepared correspondence for attorney review.
• Identified and analyzed legal documents, discoveries and contracts.
• Provided administrative support to attorney including scheduling appointments and managing calendars.
• File clients' legal documents in relevant courts for processing.
• Drafted motions, or other legal documents.
• Coordinate meetings between attorneys and clients.
• Assist with customer requests and answered questions to improve satisfaction.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Upload any Discovery into file.

Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.

• Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
• Handled incoming calls and directed callers to appropriate department or employee.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Provided administrative support to the Office Manager and other staff members.
• Answered incoming phone calls, responded to inquiries and transferred calls as needed.
• Processed invoices for payment; tracked payments received from vendors and clients.
• Created and updated spreadsheets to track and report data.
• Maintained schedule of class assignments to meet deadlines.
• Compiled statistical data relating to criminal cases filed in the court system.
• Provided clerical support during arraignments, plea negotiations and sentencing hearings.
• Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
• Assembled photographs with printed license information to produce completed documents.
• Processed court documents, such as pleadings, motions, subpoenas, orders, judgments and writs of execution.
• Completed day-to-day duties accurately and efficiently.

• Overlook Intake and review all incoming enrollment and renewal applications ensure all proper and required documents are in file
• Assign all complete applications to caseworker process all Changes reported by parents such as Income, School, Job Loss
• Oversee work flow and tracker keep up to-date tracker for smoother process of all cases and to be able to verify status on case
• Fax, scan, print, excel, receive incoming phone call assist customer in person to address any complaints
• Assist in keeping up to date all reports for CCS Program to ensure all parents submit applications
• Assist caseworkers with any issues encounter in cases
• Provide customer service and ensure all parents were assisted with proper resources.
• Coordinated with other departments to promote prompt processing of client applications.
• Maintained up-to-date records of all applicant information including documents submitted as part of the application process.
• Scheduled appointments, meetings and events for management staff.
• Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.
• Handled incoming calls and directed callers to appropriate department or employee.

• Conducts intake process and case management activities including assisting TANF/SNAP participants in developing and assessing employment plans related to their career pathway and reflective of their skills and interests; Assists customer work toward self-sufficiency including monitoring progress toward achievement of goals, updating and providing supportive services to eligible customers to help identify and overcome barriers to employment
• Interviews customers or their authorized representatives to gather information to assess service needs
• Process payment request for customer assistance needs
• Completes and reviews applicant documents and forms accurately and expeditiously
• Maintains detailed participants records in compliance with agency's policies and procedures
• Inputs information into and maintains TWIST records
• Performs other duties as needed/or as assigned
• Responsible for the intake process of the center customers to determine eligibility for services
• Provide customer care answering/receiving phone calls
• During COVID-19 I assisted Child Care Services in the capacity as a Intake Specialist in which I contacted customers collected applications, pre screens, process and revised all incoming documents and completed files to submit to supervisor for case assignment
• Updated CCS Tracker mailed out/Emailed 1055's with deadline to submit
• Managed Transfers, changes, suspensions, terminations as per participants request.
• Provided direct service and support by handling referrals for advocacy issues or resolving complaints.

• Greeting clients in a friendly and respectful manner when entering premises
• Answering phone calls in a polite and patient attitude, schedule appointments providing correct support and guidance as needed
• Register intake or update information and document in system, process payments by cash or check, Maintain any accountability of any maintenance supplies for purchase request
• Take messages and relay them to appropriate personnel perform any other duties as assigned
• Prepare purchase orders for office supplies, distribute and or organize all incoming/Outgoing mail to appropriate department
• Others duties as assigned.

• Greet customers, screen, and direct clients to appropriate service
• Perform complex clerical duties following established policy and procedures, while maintaining confidentiality of all clients protected health information
• Perform light bookkeeping and accounting work
• Uses adding machine and deals with automated client data base and related system
• Utilize department software as needed (PMS, EHR, Dentrix, TIERS)
• Verify/update client demographic information before each visit and scan proper documentation
• Verify registration period is current and request 30 day extension if needed
• Update Fast-Tracker
• Responsible for the accurate completion of all encounters, including reconciliation of all daily open encounters
• Assist HHSC Caseworker with all applications to be processed pre-screened all incoming clients
• Operate fax, scanner, copies, multitasking answer all incoming phone calls
• Relay all messages to correct department.