Irasema Yanez
Indio,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities Devoted to giving every customer a positive and memorable experience.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Security Officer
The Vintage Club
Indian Wells, California
05.2026 - Current
- Monitored premises to ensure safety and security of members and guests.
- Conducted regular patrols to identify and address potential hazards or suspicious activities, enhancing overall safety.
- Monitored surveillance cameras and responded to suspicious activity.
- Responded promptly to alarms and emergencies, following established protocols.
- Delivered exceptional customer service while ensuring a secure environment, fostering trust and satisfaction.
- Operated security equipment, including cameras and alarm systems, effectively.
- Greeted staff, guests, vendors, and contractors upon arrival at facility entrance, promoting a welcoming atmosphere. upon arrival at the facility entrance.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Assistant Manager
Extra Space Storage
La Quinta, California
09.2023 - 04.2026
- Managed customer inquiries and resolved issues effectively.
- Managed customer service inquiries and complaints in a timely manner.
- Supported storage unit leasing processes and customer move-ins.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted in daily operations to ensure smooth facility management.
- Monitored inventory levels and ordered supplies as needed for operations.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
Security Dispatcher
Agua Caliente Casino
Cathedral City, California
06.2020 - 09.2023
- Coordinated with security personnel during incidents and emergencies.
- Managed communication between departments using radio and phone systems.
- Assigned security personnel to various posts, ensuring adequate coverage of the premises.
- Scheduled security patrols and ensured coverage throughout the casino.
- Monitored security cameras and alarms to ensure facility safety.
- Monitored CCTV surveillance systems and responded to alarms.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.
- Investigated calls and complaints involving fire, theft, accident, and hazard reports.
- Documented incidents and prepared reports for management review.
- Collaborated with other departments, such as maintenance or housekeeping staff, regarding safety issues or changes that might affect security operations.
- Used radio, phone or computer to direct crews and other field units to appropriate sites.
Security Field Training Officer
Agua Caliente Casino
La Quinta, CA
02.2019 - 06.2020
- Assisted with training new security officers on duties related to their job positions.
- Trained staff on customer service protocols and operational procedures.
- Developed training materials to enhance employee knowledge and performance.
- Conducted assessments to evaluate trainee progress and skill acquisition.
- Collaborated with management to identify training needs and program improvements.
- Provided ongoing support and mentorship to new hires throughout their onboarding process.
- Demonstrated proper use of equipment, tools, and safety protocols to ensure safe working conditions.
- Coordinated with department heads to schedule training sessions without disrupting operational efficiency.
- Monitored casino premises to ensure safety and security for all guests.
- Responded promptly to incidents, coordinating with law enforcement when necessary.
- Enforced casino policies while promoting a welcoming environment for patrons.
- Interacted with guests in order to provide exceptional customer service experience.
Education
La Quinta High School
La Quinta, CASkills
- Point-of-sale system
- Cash handling
- Problem solving
- Detail orientation
- Detail-oriented
- Effective communication
- Conflict resolution
- Customer service
- Multitasking and organization
- High level of integrity
Languages
English
Native/ Bilingual
A1
Spanish
Professional
A1
Certification
- BSIS CA Guard Card
- AHA Heartsaver CPR Certified
Timeline
Security Officer
The Vintage Club
05.2026 - Current
Assistant Manager
Extra Space Storage
09.2023 - 04.2026
Security Dispatcher
Agua Caliente Casino
06.2020 - 09.2023
Security Field Training Officer
Agua Caliente Casino
02.2019 - 06.2020
La Quinta High School