Iratze Chaparro

Work History

Weil Foot & Ankle Institute

04.2024 - 01.2025

As a remote medical assistant I would assist handling the post op calls following protocol, communicating with the appropriate physician regarding an urgent matter relating to patients condition
I would also assist the call center with all inbound calls and my responsibilities included:
Scheduling appointments
Entering accurate and correct patient information
Effectively and clearly communicating patients concerns with Doctors and medical assistants
Assisting with medical records processes
Routing calls to appropriate party
Managing incoming referrals

Weil Foot & Ankle Institute

06.2021 - 04.2024

As a medical assistant my responsibilities were the following:
Interview patients to gather medical history and update medical records
Gather basic vital signs, including temperature, blood pressure, height, weight, and pulse
Prepare treatment rooms and patients for examination
Sterilize instruments and set up in-office procedure trays
Manage medical supplies and materials and work with their operational leader to order necessary inventory
Take x-rays
Perform administrative tasks and become cross-trained on front desk responsibilities to provide support when needed
Support the physician and team with patient care activities

Weil Foot & Ankle Institute

12.2019 - 06.2021

As a patient service representative I would be responsible for greeting and checking in patients, scheduling appointments, collecting appropriate information including insurance, co-pay and deductible
Also, assist patient's with open balances and following through with the checkout process

Weil Foot and Ankle Institute

05.2017 - 12.2019

As a call center agent for Weil Foot and Ankle I assist patients with various needs over telephone in a timely and professional matter which includes: Collecting and entering accurate information when assisting new patients, following protocols and institute policies varying by doctor and locations, completing daily audits (to avoid mistakes and prevent future issues), following strict protocols with Post-Op patients by following triage protocols, answering and directing phone calls to appropriate members, taking detailed and accurate messages, scheduling appointments accordingly and effectively, providing guidance to fellow co-workers with questions they have, assisting medical records coordinator by assisting patients requesting medical records by following strict protocol, and assisting the team leader with tasks and help find solutions to daily meetings

Drug source inc

12.2016 - 05.2017

My responsibilities at Drugsourceinc as a entry-level pharmacy technician were to ensure the best customer service by helping customers place their over the counter and prescription orders by phone, addressing any concerns regarding their order and prescriptions, check balance on accounts, track shipments, shipping controlled prescription orders with care, filling, labeling and dispensing prescriptions

Safari Childcare

02.2016 - 12.2016

At Safari childcare I ensured the care and safety of the children
I assisted in translating when needed to explain the school curriculum of daily activities, meal plans, and to communicate with the parents regarding their child progress, behaviors or important news and events of the day care

Drugsource Inc

10.2014 - 02.2016

As an OTC clerk at Drugsourceinc I focused on providing the best customer service and exceeding costumer expectations which involved
Problem solving with positive outlook
Handling re-shipment of previously delivered damaged goods
Solving issues with costumer accounts