Healthcare professional prepared for role with extensive hands-on experience in phlebotomy, patient interactions, and specimen handling. Known for collaborating effectively with medical teams and delivering reliable results. Adaptable to changing clinical needs and committed to patient safety and comfort.
Hi, I’m
Tia Brooks
Dedicated Entry-Level Phlebotomist
Kissimmee,US
Summary
Overview
6
years of professional experience
1
Certificate
Work History
Attain
Direct Support Professional
01.2025 - Current
Job overview
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Transported clients to medical and dental appointments to provide support.
Spex
Administrative Assistant
06.2021 - 11.2023
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
Cardinal Health
Customer Service Representative
02.2019 - 03.2021
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Adult Learning Center OsceolaKissimmee, FL
Certified Phlebotomy Technician from Phlebotomy
01.2025 - 05.2025
University Overview
Elizabeth High SchoolElizabeth, NJ
GED
11-2024
University Overview
Skills
Certified in CPR training
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Phlebotomy
Timeline
Direct Support Professional
Attain
01.2025 - Current
Adult Learning Center Osceola
Certified Phlebotomy Technician from Phlebotomy
01.2025 - 05.2025
Administrative Assistant
Spex
06.2021 - 11.2023
Customer Service Representative
Cardinal Health
02.2019 - 03.2021
Elizabeth High School
GED
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