Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlene Miller

Kissimmee

Summary

Over 25 years experience in the healthcare industry as Management and Customer service. Working with geriatric patients in various capacities. Able to work well in interdisciplinary team environments and a very dedicated team player with exceptional communication skills. Excellent in organizing, statistical data management and patient advocacy. Always striving to go beyond to provide excellent customer service.

Overview

13
13
years of professional experience

Work History

Direct Support Professional

Institute Human Dynamics Services
The Bronx, NY
06.2016 - Current

Provide ongoing protective oversight to people attending the Day Habilitation Program. Navigation of CPR, SCIP and Person-Centered Planning.

  • Provided compassionate care and support to individuals with disabilities, enhancing daily living skills.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Transported clients to medical and dental appointments to provide support.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation and housekeeping
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

Intership

Manhattan Endoscopy Center
New York, NY
05.2013 - 06.2016

Completed 300 hours of internship gaining knowledge and experience in PACU which led to a permanent position as a GI technician.

  • Assisted in the diagnosis of gastrointestinal disorders through accurate collection and processing of biopsy specimens.
  • Supported physicians during complex procedures, anticipating needs and assisting with critical tasks.
  • Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
  • Maintained safe working environments by adhering to strict infection control policies and procedures.
  • Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.

Education

Associate of Science - Science Health Office Administration

Monroe College
Bronx, NY

No Degree - Certificate in Surgical Technology

Star Career Academy
Queens Village, NY

Skills

  • Team management
  • First aid and safety
  • CPR Certified
  • SCIP
  • Management of remote employees
  • Efficient in MS Software Programs

Timeline

Direct Support Professional

Institute Human Dynamics Services
06.2016 - Current

Intership

Manhattan Endoscopy Center
05.2013 - 06.2016

Associate of Science - Science Health Office Administration

Monroe College

No Degree - Certificate in Surgical Technology

Star Career Academy