Wayne Hill
Philadelphia,Pennsylvania
Summary
Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Known for maintaining a positive attitude and consistently outperforming expectations. With clients and families from various backgrounds, providing excellent counseling, rapport-building, and communication skills. Experienced BHA adept at building effective processes and obtaining reliable, accurate information for business decision making. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Delta Community Supports
12.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Behavioral Health Associate
Belmont Behavioral Health System
05.2022 - 10.2023
- Took vital signs and monitored them, as well as administering medications and managing patient behavior
- I'm able to spot patterns or cues that indicate a recipient's impending crisis
- Kept track of each patient on a daily basis
- Answered calls to help customers with their questions and concerns
- Solved issues, improved operations, and provided excellent customer service
Residential Counselor
Woods Services
01.2020 - 05.2022
- Provided care for children ranging in age from [16) to [40], which included tasks like feeding, dressing, and directing activities
- Provided prompt and knowledgeable emergency assistance in accordance with campus crisis protocols
- Selected appropriate music for different vocal types and organized rehearsals to get members ready for performances
- Assisted residents with bed linen changes, laundry washing and ironing, cleaning, and personal hygiene
- Looked for underground utilities in all kinds of weather and alerted [Job Title] to any problems I found in the field
- Worked with residents to resolve complaints and grievances
- Kept an eye on things
- Trained
- Used agile work methods to ensure that projects were completed quickly and successfully
- Quickly addressed emergency situations that arose as a result of illegal excavations and provided effective remediation
- Dealt with conflicts by intervening in the middle of a crisis and enforcing discipline and behavior metrics
Education
High School -
Excel Academy North
Philadelphia, PA01.2017
Skills
- Communications
- Relationship development
- Team building
- Supervision
- Team management
- Organization
- Problem resolution
Timeline
Direct Support Professional
Delta Community Supports
12.2023 - Current
Behavioral Health Associate
Belmont Behavioral Health System
05.2022 - 10.2023
Residential Counselor
Woods Services
01.2020 - 05.2022
High School -
Excel Academy North
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