Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wayne Hill

Philadelphia,Pennsylvania

Summary

Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Known for maintaining a positive attitude and consistently outperforming expectations. With clients and families from various backgrounds, providing excellent counseling, rapport-building, and communication skills. Experienced BHA adept at building effective processes and obtaining reliable, accurate information for business decision making. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Overview

5
5
years of professional experience

Work History

Direct Support Professional

Delta Community Supports
12.2023 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Behavioral Health Associate

Belmont Behavioral Health System
05.2022 - 10.2023
  • Took vital signs and monitored them, as well as administering medications and managing patient behavior
  • I'm able to spot patterns or cues that indicate a recipient's impending crisis
  • Kept track of each patient on a daily basis
  • Answered calls to help customers with their questions and concerns
  • Solved issues, improved operations, and provided excellent customer service

Residential Counselor

Woods Services
01.2020 - 05.2022
  • Provided care for children ranging in age from [16) to [40], which included tasks like feeding, dressing, and directing activities
  • Provided prompt and knowledgeable emergency assistance in accordance with campus crisis protocols
  • Selected appropriate music for different vocal types and organized rehearsals to get members ready for performances
  • Assisted residents with bed linen changes, laundry washing and ironing, cleaning, and personal hygiene
  • Looked for underground utilities in all kinds of weather and alerted [Job Title] to any problems I found in the field
  • Worked with residents to resolve complaints and grievances
  • Kept an eye on things
  • Trained
  • Used agile work methods to ensure that projects were completed quickly and successfully
  • Quickly addressed emergency situations that arose as a result of illegal excavations and provided effective remediation
  • Dealt with conflicts by intervening in the middle of a crisis and enforcing discipline and behavior metrics

Education

High School -

Excel Academy North
Philadelphia, PA
01.2017

Skills

  • Communications
  • Relationship development
  • Team building
  • Supervision
  • Team management
  • Organization
  • Problem resolution

Timeline

Direct Support Professional

Delta Community Supports
12.2023 - Current

Behavioral Health Associate

Belmont Behavioral Health System
05.2022 - 10.2023

Residential Counselor

Woods Services
01.2020 - 05.2022

High School -

Excel Academy North
Wayne Hill