Ireoluwa James
Rochester,MN
Summary
Results-driven IT and systems support professional with experience supporting enterprise-level retail systems and improving operational workflows. Background in Computer Information Systems with strong interest in procurement technology, ERP systems, and Source-to-Pay processes. Proven ability to troubleshoot complex technical issues, optimize system performance, and support business-critical operations in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Field Service Technician
NCR Voyix
01.2025 - Current
- Resolved 20+ weekly hardware/software issues across POS systems, reducing downtime and improving business continuity
- Supported enterprise retail environments handling high transaction volumes, ensuring system reliability
- Performed installations and upgrades, contributing to improved system performance and uptime
- Collaborated with clients to diagnose issues and implement effective solutions
- Documented service activities and improved troubleshooting processes for efficiency
Front Desk Receptionist
Comfort Inn by Choice Hotels
Rochester, MN
07.2025 - 10.2025
- **Target Role Aligned Statements:**
- Greeted guests warmly and efficiently, providing a welcoming first impression.
- Managed check-in and check-out processes smoothly to enhance guest experiences.
- Maintained accurate records of reservations and special requests for seamless service.
- Streamlined front desk operations by implementing organized filing systems for documentation.
- Operated reservation software proficiently to manage bookings and modifications effectively.
- Answered multi-line phone systems, directed calls, and handled messages efficiently.
Food Service Worker
Compass Group
Rochester,MN
01.2024 - 01.2025
- Delivered consistent customer service in high-volume environments
- Maintained operational efficiency and accuracy in transactions
- Prepared and served food to customers in a timely and efficient manner.
- Maintained cleanliness and sanitation standards in the kitchen, dining area, and food preparation areas.
- Operated cash registers accurately for order processing and payment transactions.
- Cleaned workstations before, during, and after each shift to maintain a clean working environmen
Multi Media Technical Support
RCCG Amazing Grace Parish
Rowlett, TX
02.2020 - 05.2024
- **Target Role Aligned Statements:**
- Diagnosed and resolved multimedia system issues to maintain seamless service delivery.
- Configured audio-visual equipment for events, ensuring high-quality presentations and experiences.
- Supported live streaming operations by troubleshooting technical challenges in real-time.
- Collaborated with team members to enhance user experience across various platforms.
- Improved response times for technical support requests, increasing user satisfaction significantly.
- Operated multimedia software applications to enhance overall project quality and engagement levels.
Education
Associate of Science - Computer Information Systems
Rochester Community and Technical College
Rochester, MN05.2026
Skills
- Enterprise Systems Support & Troubleshooting
- Data Analysis (Excel, SQL)
- ERP & Procurement Systems (Conceptual Knowledge)
- Process Improvement & Workflow Optimization
- Stakeholder & Client Communication
- Microsoft Office Suite
- POS Systems & Networking Fundamentals
- Software and productivity: Microsoft Office suite, social media management, technical documentation and data entry
COVER LETTER
- Dear Hiring Manager
- I am excited to apply for the Source-to-Pay Technology role. My experience supporting enterprise systems and my academic background in Computer Information Systems position me to contribute effectively to business-focused technology initiatives.
- At NCR Voyix, I work directly with systems that are essential to daily business operations. I troubleshoot complex issues, support system implementations, and ensure consistent performance in high-demand environments. These experiences have strengthened my ability to bridge technical solutions with business needs.
- I am particularly interested in procurement systems and ERP technologies and am eager to grow into a role where I can support Source-to-Pay processes, optimize workflows, and contribute to data-driven decision-making.
- Thank you for your consideration. I look forward to the opportunity to contribute to your team.
- Sincerely
- Ireoluwa James
Timeline
Front Desk Receptionist
Comfort Inn by Choice Hotels
07.2025 - 10.2025
Field Service Technician
NCR Voyix
01.2025 - Current
Food Service Worker
Compass Group
01.2024 - 01.2025
Multi Media Technical Support
RCCG Amazing Grace Parish
02.2020 - 05.2024
Associate of Science - Computer Information Systems
Rochester Community and Technical College