Irela Lopez
Chandler,AZ
Summary
Compassionate healthcare support professional skilled in managing high-volume client interactions and scheduling. Bilingual in English and Spanish, with a strong ability to foster welcoming environments and build genuine client connections. Currently pursuing a Master of Science in Nursing, focused on wellness and aesthetic services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Welness Member Advisor
Elements Massage
Chandler, Arizona
09.2025 - Current
- Educated clients on membership programs and services, enhancing client retention and contributing to business growth
- Created welcoming front desk experience, fostering strong client relationships and delivering exceptional service
- Coordinated scheduling and appointments, ensuring organized daily front desk operations in fast-paced wellness environment
Behavioral Health Technician
Aurora Behavioral Health
Tempe, AZ
04.2023 - 08.2024
- Monitored patient safety, documented progress, and assisted with daily routines to enhance patient well-being.
- Coordinated with healthcare staff to facilitate effective communication and optimize patient care.
Seasonal Sales Associate
Bath & Body Works
Scottsdale, AZ
12.2022 - 03.2023
- Assisted customers with purchases and processed payments, ensuring accurate sales records to enhance customer experience.
- Managed high-volume client interactions with attention to detail, maintaining service quality and efficiency.
Customer Service Representative
In & Out Burger
Tempe, AZ
08.2020 - 11.2022
- Managed high-volume client interactions, delivering accurate service with efficiency.
- Resolved customer complaints with empathy and effective solutions.
Education
Master of Science - Nursing
Alverno College
Mesa, AZ08-2026
Bachelor of Science - Community Health
Arizona State University
Tempe, AZ05-2024
Skills
- Membership sales and client relations
- Appointment scheduling and front desk operations
- Healthcare communication and education
- Time management
Certification
- Basic Life Support (BLS)
- CPR Certified
Languages
- English
- Spanish, Native/Bilingual
- English, Native/Bilingual
Timeline
Welness Member Advisor
Elements Massage
09.2025 - Current
Behavioral Health Technician
Aurora Behavioral Health
04.2023 - 08.2024
Seasonal Sales Associate
Bath & Body Works
12.2022 - 03.2023
Customer Service Representative
In & Out Burger
08.2020 - 11.2022
Master of Science - Nursing
Alverno College
Bachelor of Science - Community Health
Arizona State University