Madison Sanchez
White Plains,NY
Summary
Sales and hospitality professional with a strong background in luxury fitness and member services. Achieved a 35% close rate through relationship-building and personalized outreach, enhancing member experiences and driving growth. Proven ability to collaborate across departments to deliver exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Member Advisor
Equinox
Darien, CT
03.2025 - Current
- Drove membership growth in a low inbound market by cultivating relationships with former members, local professionals, corporate groups, students, and community partners.
- Maintain a 35% close rate through consultative conversations, personalized membership recommendations, and consistent follow-up.
- Resolved member and prospect concerns with professionalism and urgency, ensuring a positive experience.
- Collaborated with management, front desk, fitness, Pilates, spa, and group fitness teams to enhance guest-to-member experience.
Outdoor Café Lead / Bartender / Shift Lead / Scheduling Support
Life Time
West Harrison, NY
01.2022 - 12.2024
- Coordinated bartending, shift leadership, scheduling, and department coverage to maintain high-volume member service.
- Led Outdoor Café operations while also assisting indoor café operations to ensure seamless service.
- Acted as a trusted cross-functional team member, effectively addressing various operational needs across the department.
Lifeguard / Swim Instructor / Aquatics Supervisor
Life Time
West Harrison, NY
01.2020 - 12.2022
- Managed daily rotation sheets to ensure lifeguard coverage, optimize station assignments, and enhance pool safety oversight.
- Supported swim lesson flow, member usage, guard placement, and overall department needs throughout each shift.
- Maintained pool balance by positioning team members effectively and ensuring adherence to responsibilities.
Kids Academy Team Member / Camp Counselor / Parents’ Night Out Supervisor
Life Time
West Harrison, NY
01.2018 - 12.2020
- Managed Parents’ Night Out programming, ensuring smooth check-in, engaging activities, effective supervision, clear parent communication, and organized end-of-night pickup.
- Transitioned from Kids Camp to year-round Kids Academy support, enhancing continuity in child care.
- Assisted with kids’ events, camp programming, and birthday parties, contributing to memorable experiences for participants.
Education
Bachelor of Science - Sports Management
SUNY Cortland
Skills
- Membership sales
- Member retention
- Client interaction
- Sales Performance
- Community outreach
- Team leadership
- Luxury Fitness Hospitality
- Beverage operations
Timeline
Member Advisor
Equinox
03.2025 - Current
Outdoor Café Lead / Bartender / Shift Lead / Scheduling Support
Life Time
01.2022 - 12.2024
Lifeguard / Swim Instructor / Aquatics Supervisor
Life Time
01.2020 - 12.2022
Kids Academy Team Member / Camp Counselor / Parents’ Night Out Supervisor
Life Time
01.2018 - 12.2020
Bachelor of Science - Sports Management
SUNY Cortland