Ireland Dockwiller
Dayton,Ohio
Summary
Dedicated manager with extensive experience in supervising store operations, improving customer service, and developing team capabilities. Focused on leveraging analytical skills and effective communication to achieve business objectives and enhance employee performance.
Overview
6
6
years of professional experience
Work History
Manager
Boot Barn
Dayton, OH
12.2023 - 08.2025
- Supervised daily store operations to enhance customer service and employee performance.
- Trained staff on product knowledge and sales techniques to improve team effectiveness.
- Analyzed sales data to identify trends and adjust inventory strategies accordingly.
- Implemented visual merchandising standards to create appealing store displays.
- Coordinated promotional events to drive foot traffic and increase sales revenue.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Sales Associate
Lotions and Potions
Ruidoso, NM
07.2019 - 08.2023
- Guided customers in product selection to enhance shopping experience and foster loyalty.
- Managed inventory levels, ensuring availability of popular items and minimizing stock discrepancies.
- Analyzed customer feedback to identify trends and recommend product enhancements to management.
- Cultivated relationships with repeat customers, resulting in increased brand trust and satisfaction rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Shift Manager
Starbucks
Ruidoso, NM
03.2020 - 02.2023
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored baristas, enhancing team performance and product knowledge.
- Managed inventory levels, optimizing stock availability while minimizing waste.
- Implemented operational improvements, resulting in increased efficiency during peak hours.
- Coordinated with management to maintain compliance with health and safety regulations.
- Resolved customer complaints effectively, maintaining brand loyalty and satisfaction.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2021
Bachelor of Science - Accounting
Southern New Hampshire University
Hooksett, NH2030
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Recruiting and interviewing
- Hiring and training
Timeline
Manager
Boot Barn
12.2023 - 08.2025
Shift Manager
Starbucks
03.2020 - 02.2023
Sales Associate
Lotions and Potions
07.2019 - 08.2023
Bachelor of Science - Accounting
Southern New Hampshire University
High School Diploma -
Penn Foster Career School