Open To Work
Ireland Griffin
Portland,OR
Work Preference
Summary
Experienced customer service professional, skilled in resolving issues and fostering collaboration. Dedicated to improving customer satisfaction through strategic problem-solving, and efficient time management.
Overview
6
6
years of professional experience
Work History
Server
Por Que No
Portland, OR
06.2024 - Current
- Coordinated with kitchen staff to maintain efficient service.
- Supported team members during peak hours to ensure customer satisfaction.
- Delivered exceptional service to a high volume of customers daily.
- Executed opening and closing procedures, including dining area setup, and supply replenishment.
Member Experience Manager
Sequence Health | Weight Watchers
San Francisco, California
11.2022 - 05.2024
- Collaborated with cross-functional teams to improve member experience initiatives.
- Utilized member management software to track interactions and engagement metrics.
- Addressed member inquiries promptly, ensuring satisfaction and retention efforts.
Member Experience Associate
Calibrate
New York, New York
09.2021 - 07.2022
- Facilitated communication between members and health professionals seamlessly.
- Maintained accurate records of member interactions in the CRM system consistently.
- Collaborated with other departments within the organization on initiatives aimed at enhancing the overall member experience.
Client Service Consultant
Wells Fargo
Minneapolis, MN
09.2019 - 09.2021
- Documented, tracked, and verified software defects using JIRA.
- Managed client inquiries using Wells Fargo's customer relationship management systems.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
Education
Bachelor of Science - Sports Management
University of Minnesota
Minneapolis, MN05-2019
Skills
- Workload prioritization
- Conflict resolution
- Team leadership
- Customer service
- Customer recovery
- Cross-functional collaboration
Languages
Spanish
Limited
Affiliations
Volunteer, p:ear - Portland, OR (2025)
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Por Que No
06.2024 - Current
Member Experience Manager
Sequence Health | Weight Watchers
11.2022 - 05.2024
Member Experience Associate
Calibrate
09.2021 - 07.2022
Client Service Consultant
Wells Fargo
09.2019 - 09.2021
Bachelor of Science - Sports Management
University of Minnesota