Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time off
Summary
Experienced customer service professional, skilled in resolving issues and fostering collaboration. Dedicated to improving customer satisfaction through strategic problem-solving, and efficient time management.
Overview
6
6
years of professional experience
Work History
Server
Por Que No
Portland, OR
06.2024 - Current
Coordinated with kitchen staff to maintain efficient service.
Supported team members during peak hours to ensure customer satisfaction.
Delivered exceptional service to a high volume of customers daily.
Executed opening and closing procedures, including dining area setup, and supply replenishment.
Member Experience Manager
Sequence Health | Weight Watchers
San Francisco, California
11.2022 - 05.2024
Collaborated with cross-functional teams to improve member experience initiatives.
Utilized member management software to track interactions and engagement metrics.
Addressed member inquiries promptly, ensuring satisfaction and retention efforts.
Member Experience Associate
Calibrate
New York, New York
09.2021 - 07.2022
Facilitated communication between members and health professionals seamlessly.
Maintained accurate records of member interactions in the CRM system consistently.
Collaborated with other departments within the organization on initiatives aimed at enhancing the overall member experience.
Client Service Consultant
Wells Fargo
Minneapolis, MN
09.2019 - 09.2021
Documented, tracked, and verified software defects using JIRA.
Managed client inquiries using Wells Fargo's customer relationship management systems.
Ensured compliance with applicable laws, regulations, policies, and procedures.