Rose Ellis
Duluth,Georgia
Summary
Results-driven Waitress with extensive restaurant industry experience. Excelled in building customer relationships and enhancing team collaboration. Surpassed sales targets through exceptional service and proactive engagement. Trained new staff to uphold high service standards in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
server
5church Atlanta
midtown Atlanta, GA
12.2023 - Current
- Resolved guest complaints and order errors, ensuring satisfaction upon departure.
- Sustained a friendly demeanor during peak rushes and with challenging customers.
- Accurately processed complex orders, considering dietary restrictions and allergies.
- Anticipated guest needs to provide proactive service.
- Maintained cleanliness and organization of tables and dining areas.
- Explained dishes and daily specials to enhance customer menu knowledge.
Topping Rose House
Bridgehampton, New York
05.2022 - 09.2023
- Up sell additional products when appropriate.
- Offer menu recommendations upon request.
- Serve food and drinks.
- Check customers IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
- Communicate order details to the kitchen staff.
Server
Almond Restaurant
Bridgehampton, New York
09.2021 - 09.2023
- Cash up bills and ensure that the correct amount has been paid.
- Prepare the bill for tables when requested.
- Answer phone calls for take out orders.
- Greet customers and hand out menu.
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
Server Manager
Paul's Italian Restaurant
Southampton, New York
02.2019 - 08.2021
- Providing excellent wait service to ensure satisfaction.
- Deliver checks and collect payments.
- Keep tables clean and tidy.
- Good time management skills.
- Ensure my customers are pleased with the excellence service provided.
- Trained and mentored new staff on service standards and menu knowledge.
- Coordinated with kitchen staff for timely food delivery and presentation.
- Resolved customer complaints to enhance dining experience and satisfaction.
75 Main
Southampton, New York
09.2020 - 12.2020
- Inform customers about the day’s specials.
- Serve food and drink orders.
- Deliver checks plates, glasses and silverware to the kitchen for cleaning.
- Follow all relevant health department regulations.
- Provide excellent customer service to guests.
- Check dishes and kitchenware for cleanliness and presentation and report any problems.
Doubletree by Hilton
Galveston, Texas
05.2016 - 09.2016
- Greeting guest and taking drink food orders
- Following health code standards with regards to the handling of food.
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
- Performing shift duties like delivering racks of cups to the service station, rolling silverware and pre-bussing tables.
- Delivering food from the kitchen to the guests.
Education
BA - Psychology
Northern Caribbean University
Mandeville, Manchester08.2018
Skills
- Active listening
- Adaptability
- Clear communication
- Information analysis
- Attention to detail
- Wine pairing expertise
- Problem identification
- Toast POS proficiency
- Conflict resolution
- Positive attitude
- Negotiation skills
- Team building
- Networking abilities
- High energy level
- Approachability
- Resilience
- Time management
- Workload prioritization
- Knowledge of local resources
- Food safety practices
- Customer relationship management
Certification
- Certificate in Mental Health Studies- Suicide, Violent Behavior and Substance Abuse, Alison, 01/01/16
- PREMIER TEFL | 120 HOURS Advanced TEFL Course, Unknown, 10/01/18
- Certificate in Housekeeping Levels 1 & 2, HEART TRUST NTA, 01/01/17
- Certificate in Project Management, The University of the West Indies, 01/01/15
- Certified in Personal Initiative for Entrepreneurial Training, Jamaica Business Development Corporation, 01/01/18
References
- Mr. Russell Mclean, Instructor, Department of Behavioral and Social Science, Northern Caribbean University, Manchester Road, Mandeville, Jamaica, (876) 878-7116 or (876) 963-7360, rmclean@ncu.edu.jm
- Mr. Alton Gregory, Former Administrator, Ministry of Labour and Social Security, (876) 8420231
- Harrison Gallegos, Former Manager, Almond Restaurant, (409) 739-2545
Personal Professional Development
- Training in Improving Effectiveness & Efficiency in the Workplace, Jamaica Civil Service Association, 01/01/19
- Selected to attend the Ministry Appeal Committee Meeting to advocate for unsuccessful clients to become PATH beneficiaries after reviewing their socio-economic status, 01/01/19
Affiliations And Achievements
- Participant, International Federation of Social Worker Online Global Conference
- Member, Jamaica Civil Services Association
- Former President, Holiness Born Again Youth Development
- Member, Community Development Committee
Timeline
server
5church Atlanta
12.2023 - Current
Topping Rose House
05.2022 - 09.2023
Server
Almond Restaurant
09.2021 - 09.2023
75 Main
09.2020 - 12.2020
Server Manager
Paul's Italian Restaurant
02.2019 - 08.2021
Doubletree by Hilton
05.2016 - 09.2016
BA - Psychology
Northern Caribbean University