Ireland Leeds
Springfield,MA
Summary
I am a driven and dedicated worker in the food service and alcohol industries, with experience hostessing, serving, and selling alcohol. I have multiple years of experience working in restaurant environments, with exceptional skills in customer service, team collaboration, and ensuring a smooth workplace setting. I stay current on menu items and consistently offer targeted recommendations to meet individual customer needs of food and alcoholic beverages. I am knowledgeable about handling special dietary requirements and general food safety standards; as well as being Massachusetts Tips Certified.
Overview
4
4
years of professional experience
Work History
Liquor Store Clerk
Sullivan's Allen Package Store
05.2024 - Current
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Contributed to increased sales by offering product recommendations based on customer preferences and needs.
- Assisted with merchandising tasks, creating eye-catching displays that attracted customers and promoted sales growth.
Photographer
110 Island Pond Rd LLC
10.2023 - Current
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Maintained a professional demeanor while interacting with diverse clientele and adapting to various event settings and challenges.
- Anticipated key moments during live events enabling quick reaction times for capturing candid shots that generated positive feedback from clients.
Restaurant Server
Nathan Bill's Bar & Restaurant
07.2022 - Current
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Hostess
Nathan Bill's Bar & Restaurant
09.2020 - 07.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Complied with food safety and food hygiene regulations to safeguard public health.
Education
Bachelor of Arts - Studio Arts
University of Massachusetts Amherst
Amherst, MA05.2028
High School Diploma -
Pope Francis Preparatory School
Springfield05.2024
Skills
- Customer Service
- Cleanliness and Organization
- Customer Assistance
- Multitasking Competence
- Guest service
- Cash Handling
- Safe Food Handling
- Alcohol Service
- Daily specials memorization
- Bar terminology
- Guest Engagement
Timeline
Liquor Store Clerk
Sullivan's Allen Package Store
05.2024 - Current
Photographer
110 Island Pond Rd LLC
10.2023 - Current
Restaurant Server
Nathan Bill's Bar & Restaurant
07.2022 - Current
Restaurant Hostess
Nathan Bill's Bar & Restaurant
09.2020 - 07.2022
Bachelor of Arts - Studio Arts
University of Massachusetts Amherst
High School Diploma -
Pope Francis Preparatory School
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