Summary
Overview
Work History
Education
Skills
Certification
Timeline

Ireland Milford

Monroe,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable about constructing displays, planning promotions and developing seasonal arrangements.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Person In Charge (PIC)

PANDA EXPRESS
02.2019 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Enhanced customer satisfaction by resolving disputes promptly and ensuring high-quality service delivery.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Lifted up to 50 pounds during inventory and loading days

Hostess/Server

Paradies Lagardère
07.2021 - 07.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Cashier/Customer Service

Tropical Smoothie Cafe
07.2020 - 07.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.

Hostess/Cashier

Bob Evans Restaurants
08.2019 - 07.2020
  • Explained promotions and special offers to customers.
  • Maintained up to 4 balanced cash drawers per day, ensuring accurate accounting at end of each shift.
  • Restocked and organized merchandise in front lanes.

Front End Retail Cashier

Cracker Barrel
04.2018 - 02.2019
  • Promoted sales events and loyalty programs to customers during checkout, increasing overall revenue for company.
  • Strengthened loss prevention efforts by vigilantly monitoring customer transactions and identifying potential discrepancies or theft incidents.

Education

Associate of Arts - Sociology

Monroe Community College, Monroe, MI
08.2026

High school diploma -

Monroe High School, Monroe, MI
05.2020

Skills

  • Team Management
  • Inventory Control
  • Customer Service
  • Work Ethic and Integrity
  • Punctual and Reliable
  • Positive Attitude
  • Complex Problem-Solving
  • Critical Thinking

Certification

ServSafe

Timeline

Hostess/Server - Paradies Lagardère
07.2021 - 07.2022
Cashier/Customer Service - Tropical Smoothie Cafe
07.2020 - 07.2021
Hostess/Cashier - Bob Evans Restaurants
08.2019 - 07.2020
Person In Charge (PIC) - PANDA EXPRESS
02.2019 - Current
Front End Retail Cashier - Cracker Barrel
04.2018 - 02.2019
Monroe Community College - Associate of Arts, Sociology
Monroe High School - High school diploma,

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Ireland Milford