Jenna Fannin
Memphis,TN
Summary
Proactive Person in Charge and Sales Associate with strong leadership and problem-solving skills, consistently exceeding sales targets. Skilled in team management, compliance, customer relationship building, and efficient communication. Brings a proactive approach to advancing team efficiency and maintaining store organization.
Overview
2
2
years of professional experience
Work History
Person in Charge (PIC)
Jimmy Johns
Cordova, TN
02.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked with team to implement proper division of responsibilities.
- Mentored new employees on operating systems and proper procedures.
- Maintained compliance with company policies, objectives, and communication goals.
- Exceeded sales targets consistently by developing effective marketing strategies and maintaining strong customer relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled customer complaints quickly and efficiently to ensure they were satisfied with their results without breaking policy.
- Receiving, documenting, and organizing shipments properly
Sales Associate
Torrid
Cordova, TN
01.2023 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Learning systems quickly as to keep up with fellow employees who had senority
Education
GED -
Southwest Tennessee Community College
Memphis, TN03.2023
Skills
- Team Management
- Training and mentoring
- Staff Discipline
- Employee Motivation
- Complex Problem-Solving
- Processes and procedures
- Fast learner
- Efficient communication with peers
- Multitasking
- Active Listening
- Decision-Making
Timeline
Person in Charge (PIC)
Jimmy Johns
02.2023 - Current
Sales Associate
Torrid
01.2023 - 03.2023
GED -
Southwest Tennessee Community College