Ireland Patterson
Boone,NC
Summary
Dynamic leader with a proven track record at Panera Bread, adept in teamwork and collaboration, and problem-solving. Excelled in enhancing quality assurance and issue resolution, significantly improving customer satisfaction. Skilled in attention to detail, ensuring operational excellence and fostering a positive team environment.
Overview
3
3
years of professional experience
Work History
Team Leader
Panera Bread
02.2022 - 08.2024
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Assisted with training new BOH staff members on established processes and goals.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Unloaded and stocked kitchen supplies.
- Prepared food and drinks while following safe food handling procedures.
- Maintained and sanitized service stations, prep areas, and countertops.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Cashier
Smoothie King
06.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Front of House Employee
Chick-fil-A
05.2021 - 10.2021
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Worked effectively in fast-paced environments.
- Established welcoming atmosphere by greeting each guest warmly.
Education
Appalachian State University
Boone, NC 08.2024 - 5 2028
Skills
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Issue Resolution
Quality Assurance
Timeline
Appalachian State University
08.2024 - 5 2028
Cashier
Smoothie King
06.2023 - 10.2023
Team Leader
Panera Bread
02.2022 - 08.2024
Front of House Employee
Chick-fil-A
05.2021 - 10.2021
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