Irelyn Blaze Herren
Corbin,KY
Summary
Knowledgeable Specialist with background in driving sales growth and enhancing customer relationships. Proven track record in meeting sales targets and contributing to team success. Demonstrated ability in using persuasive communication and negotiation skills to close deals effectively.
Overview
8
8
years of professional experience
Work History
Loan Officer
OneMain Financial
03.2024 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Sales Specialist
Spectrum
03.2021 - 03.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Assistant Manager
Buff City Soap
03.2020 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Specialist
Spectrum
05.2018 - 03.2021
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
Assistant Manager
Game King
05.2016 - 06.2018
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Lynn Camp High School
Corbin, KY06.2014
Skills
- Relationship Building
- Customer service and care
- Upselling and Cross Selling
- Sales expertise
- Cash Handling
- Inventory Maintenance
- Complaint resolution
- Customer Service
- Documentation Review
Timeline
Loan Officer
OneMain Financial
03.2024 - Current
Sales Specialist
Spectrum
03.2021 - 03.2024
Assistant Manager
Buff City Soap
03.2020 - 03.2023
Sales Specialist
Spectrum
05.2018 - 03.2021
Assistant Manager
Game King
05.2016 - 06.2018
High School Diploma -
Lynn Camp High School
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