Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Irene Acosta

North Las Vegas,NV

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Cti Industrial Supply
Las Vegas, NV
09.2023 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
  • Processed orders accurately using CRM software, ensuring timely fulfillment.
  • Collaborated with cross-functional teams to streamline communication processes.
  • Trained new staff on customer service protocols and company policies.

Property Manager

Shield Storage
Las Vegas, NV
01.2020 - 01.2023
  • Interacted with tenants daily, multitask effectively, collection calls daily, bilingual representative, front desk duties completed daily, proficient in my writing and speaking skills, experienced in sales and meeting monthly merchandise goals, prepare and make daily bank deposits, preform light maintenance duties on the property, followed the auction process monthly, managed a third party Penske side and rented out trucks; cleaned them inside and out; and made reservation calls.

Assistant Manager

Public Storage
Las Vegas, NV
01.2017 - 01.2020
  • Provided outstanding customer service, ability to multitask in a fast environment, made collection calls, managed weekly excel reports, maintained office and property clean, and accepted payments and made daily bank runs.

Food Server

Subway
Las Vegas, NV
01.2014 - 01.2017
  • Greet customers and prepare their meal, received multiple deliveries and inventoried on POS subway system, followed food and safety regulations, quality control, and lifted 25+

Crew

AMC Theaters
Las Vegas, NV
01.2013 - 01.2014
  • Guest service skills, effectively multitask, ability to work and meet deadlines with minimal supervision, cash handling, and clean and maintain the exterior and interior area.

Education

Diploma -

Western High School
01-2014

Skills

  • Front desk customer service representation, bilingual, multitasking effectively, hands on quick learner, open to constructive criticism, reliable, active listener, and attention to detail
  • Customer service
  • Data entry
  • Critical thinking
  • Active listening

Languages

Spanish
Professional Working

Timeline

Customer Service Representative

Cti Industrial Supply
09.2023 - Current

Property Manager

Shield Storage
01.2020 - 01.2023

Assistant Manager

Public Storage
01.2017 - 01.2020

Food Server

Subway
01.2014 - 01.2017

Crew

AMC Theaters
01.2013 - 01.2014

Diploma -

Western High School