Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Cti Industrial Supply
Las Vegas, NV
09.2023 - Current
Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
Processed orders accurately using CRM software, ensuring timely fulfillment.
Collaborated with cross-functional teams to streamline communication processes.
Trained new staff on customer service protocols and company policies.
Property Manager
Shield Storage
Las Vegas, NV
01.2020 - 01.2023
Interacted with tenants daily, multitask effectively, collection calls daily, bilingual representative, front desk duties completed daily, proficient in my writing and speaking skills, experienced in sales and meeting monthly merchandise goals, prepare and make daily bank deposits, preform light maintenance duties on the property, followed the auction process monthly, managed a third party Penske side and rented out trucks; cleaned them inside and out; and made reservation calls.
Assistant Manager
Public Storage
Las Vegas, NV
01.2017 - 01.2020
Provided outstanding customer service, ability to multitask in a fast environment, made collection calls, managed weekly excel reports, maintained office and property clean, and accepted payments and made daily bank runs.
Food Server
Subway
Las Vegas, NV
01.2014 - 01.2017
Greet customers and prepare their meal, received multiple deliveries and inventoried on POS subway system, followed food and safety regulations, quality control, and lifted 25+
Crew
AMC Theaters
Las Vegas, NV
01.2013 - 01.2014
Guest service skills, effectively multitask, ability to work and meet deadlines with minimal supervision, cash handling, and clean and maintain the exterior and interior area.
Education
Diploma -
Western High School
01-2014
Skills
Front desk customer service representation, bilingual, multitasking effectively, hands on quick learner, open to constructive criticism, reliable, active listener, and attention to detail