Irene Bailon
La Puente,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Health Care Assistant
Crystal Care Home Health
01.2015 - 08.2021
- Communicated effectively with patients and families to provide information about care and treatment.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Supported healthcare teams with basic physical assessments and diagnostic procedures.
- Documented patient information and care activities in electronic health record.
- Administered prescribed medications and monitored patient reactions to address contraindications.
Customer Service Representative
Dunkin Donuts
03.2017 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Pharmacy Assistant Intern
Dunkin Donuts
01.2014 - 06.2014
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Counted and labeled prescriptions with correct item and quantity.
Sales Associate
Nutrimix Feeds Corporation
02.2009 - 10.2012
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
No Degree - Pharmacy Technology
Boston Reed College
North Hollywood, CABachelor of Science - Business Administration And Management
Far Eastern University
Manila, PhilippinesSkills
- Customer Relations
- Critical Thinking
- Pharmacy Operations
- Account Management
- Drug Inventory Control
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Service Standard Compliance
Timeline
Customer Service Representative
Dunkin Donuts
03.2017 - 10.2019
Health Care Assistant
Crystal Care Home Health
01.2015 - 08.2021
Pharmacy Assistant Intern
Dunkin Donuts
01.2014 - 06.2014
Sales Associate
Nutrimix Feeds Corporation
02.2009 - 10.2012
No Degree - Pharmacy Technology
Boston Reed College
Bachelor of Science - Business Administration And Management
Far Eastern University
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