Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
References
Certification
Timeline
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IRENE CHEGE

FORNEY,TX

Summary

Dynamic professional with extensive experience in patient care, specializing in regulatory compliance and customer service. Demonstrated success in enhancing client satisfaction through effective problem-solving and time management. Skilled in monitoring health conditions and maintaining accurate records, ensuring high standards of care and operational efficiency.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Caregiver

Anthology
Plano, TX
03.2024 - Current
  • Coordinated transportation services to ensure clients arrived punctually for appointments.
  • Supported clients with bathing, dressing, and personal care needs.
  • Reported concerns to nurse supervisor to enhance quality of care.
  • Monitored patients for changes in physical, emotional, and mental conditions or injuries.
  • Performed light housekeeping duties related to client care, including laundry and linen changes.
  • Accompanied clients to social events like movies or plays.

Front Office Receptionist

Wilder Group
Nairobi, Kenya
03.2021 - 12.2023
  • Reporting critical issues while performing the assigned task.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Kept offices organized and well-stocked to maximize operational efficiency.
  • Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
  • Assisted in the management of the company's social media accounts.

Agency Banking Assistant

KCB Bank Kenya Limited
Nairobi, Kenya
01.2019 - 02.2021
  • Assisted customers with deposits, withdrawals, and payments to streamline transactions.
  • Collected customer data while adhering to banking security protocols.
  • Guided clients through financial processes to ensure compliance with regulations.
  • Balanced daily cash deposits and vault inventory with zero error rate.

Branch Manager & Mobile Banking Attendant

Link Up Services Limited
Nairobi, Kenya
01.2015 - 12.2018
  • Executed mobile banking transactions to enhance customer convenience.
  • Managed daily business accounts and banking operations efficiently.
  • Oversaw stock management to ensure optimal inventory levels.
  • Developed and implemented sales and marketing strategies to drive revenue growth.

Sales Executive/ Cashier

Anjewa Fashions
Nairobi, Kenya
01.2010 - 12.2014
  • Achieved sales targets through exceptional customer service and expert advice.
  • Packaged customer purchases efficiently to enhance satisfaction.
  • Conducted daily banking and reconciliation to maintain accurate financial records.
  • Recognized security risks to properly handle situations.

Education

Some College (No Degree) - Nurse Aide

Texas Career Institute
Dallas, TX
10-2024

Computer Packages -

Waithaka Riverside High School
Nairobi, Kenya
11.2009

High School Diploma -

Waithaka Riverside High School
Nairobi, Kenya
11.2009

Kenya Certificate of Primary Education

Kinyanjui Road Primary School
Nairobi, Kenya
12-2005

Skills

  • Patient care
  • Regulatory compliance
  • Customer service
  • Data entry
  • Time management
  • Problem solving
  • Database management
  • Daily living activities assistance
  • Professionalism

Accomplishments

  • Attained employee of the year award.
  • Trained new customer service employees.
  • Consistently met performance milestones.
  • Contributed to good customer service.

Hobbies and Interests

  • Travelling.
  • Social networking.
  • Volunteering in community services.

References

John Kaguri, +254 736 924 535

Accountant, Nacada, Kenya

Isaac Ogoma, +254 726 399 188

Business Banker, KCB Bank Limited, Kenya

Christine Kinyanjui, +1 469 508 5043

Supervisor, Anthology, Plano,Texas

Certification

  • Certificate of completion in Nurse Aide Training Program

Timeline

Caregiver

Anthology
03.2024 - Current

Front Office Receptionist

Wilder Group
03.2021 - 12.2023

Agency Banking Assistant

KCB Bank Kenya Limited
01.2019 - 02.2021

Branch Manager & Mobile Banking Attendant

Link Up Services Limited
01.2015 - 12.2018

Sales Executive/ Cashier

Anjewa Fashions
01.2010 - 12.2014

Some College (No Degree) - Nurse Aide

Texas Career Institute

Computer Packages -

Waithaka Riverside High School

High School Diploma -

Waithaka Riverside High School

Kenya Certificate of Primary Education

Kinyanjui Road Primary School

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