Irene Cuevas
Olmito,TX
Summary
Experience outpatient admissions coordinator. My compassion for helping others and making sure they get the best healthcare they need is one of the reasons I take pride in my work. I am also a multi-talented Dental Assistant with 19 years of expertise assisting with all areas of dental treatment. Committed to supporting administrative duties such as charting, records management and appointment setting while supporting dentists. Talented at closely monitoring patients during procedures to quickly address issues with pain or discomfort.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Outpatient Admissions
Ernest Health
05.2022 - Current
- Exhibited strong personal responsibility.
- Worked effectively in fast-paced environments.
- Excelled in both independent and team settings.
- Proven ability to learn quickly and adapt to new situations.
Insurance Verification Coordinator
Pure Smiles Dentistry
06.2018 - 03.2020
- Checked documentation for appropriate coding, catching errors and making revisions.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Examined claims, records and procedures to grant approval of coverage.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
- Pulled patient files and forwarded to appropriate offices for processing.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Prepared new charts, updated existing charts and managed records transfers between offices.
- Kept office spaces well-stocked with administrative and medical supplies.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
- Helped patients complete paperwork and explained processes and procedures.
Dental Assistant/ Receptionist
HealthPark Dentistry
11.2001 - 03.2020
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns and seating permanent crowns.
- Managed use, cleaning, sterilization and storage of instruments according to American Dental Association standards.
- Gathered medical information, dental health history and vitals from patients.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Maintained master calendar and scheduled new appointments based on provider availability.
Education
High School Diploma -
Homer Hanna High School
Brownsville05.1998
Skills
- Patient schedule management
- Taking X-rays
- Dental staff support
- Treatment room setup
- Restorative dentistry
- Dentrix proficiency
- Oral X-Rays
- Chairside assistance
- Medical records management
- Office Management
- Patient records gathering
- Strong writing and verbal skills
- Verifying insurance
- Admitting patients upon arrival
- Updating patient information
- Answering calls
- Setting up appointments with marketing personnel
- Ordering supplies and maintaining inventory
Accomplishments
- Recommended and initiated improved procedures to streamline exam room turnover.
- Trained dental assistants during internships and externships.
Certification
- CPR certified
- Dental Radiology
- Child Behavioral Management
- Dentrix
- Eaglesoft
- Wellsky Scheduling
- Ability Insurance Verification
- ICD 10 coding
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Outpatient Admissions
Ernest Health
05.2022 - Current
Insurance Verification Coordinator
Pure Smiles Dentistry
06.2018 - 03.2020
Dental Assistant/ Receptionist
HealthPark Dentistry
11.2001 - 03.2020
High School Diploma -
Homer Hanna High School