Irene Estrada
Customer Service Representative
Tucson,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Walmart Super Center
Tucson, AZ
11.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Caregiver Attendant
Ability 360
Tucson, AZ
02.2012 - 08.2021
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Conferred with supervisor to discuss patient condition and medical care.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Associate of Science - Medical Insurance Billing
Arizon West Collge
Yuma AZ 05.2025
High School Diploma -
Cibola High School
Yuma, AZ05.1999
Skills
- Customer Account Management
- Understanding Customer Needs
- Upbeat and Positive Personality
- Customer Retention Strategies
- Order and Refund Processing
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Microsoft Exchange
- PCI (Payment Card Industry)
- Medical Billing
Languages
Spanish
Full Professional
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$45000/yr - $200000/yrTimeline
Customer Service Representative
Walmart Super Center
11.2017 - Current
Caregiver Attendant
Ability 360
02.2012 - 08.2021
Associate of Science - Medical Insurance Billing
Arizon West Collge
High School Diploma -
Cibola High School