Irene Hayes
Queens,NY
Summary
Dynamic sales professional with extensive experience at Skurnik Wines and Rhodora Wine Bar, excelling in wine inventory management and delivering exceptional customer service. WSET Level 3 certified, I thrive in high-volume environments, leading successful tastings and events that enhance customer engagement and encourage wine sales. Passionate about natural wines and committed to creating memorable experiences.
Overview
3
3
years of professional experience
Work History
Sales Team Member
Skurnik Wines
New York, NY
01.2025 - Current
- Manage warehouse operations.
- Lead wine tastings at establishments around New York.
- Manage sales representatives to make sales under company compliance
- Make sales reports using Excel.
- Operate Window's Navision
Manager
Rhodora Wine Bar
Brooklyn, NY
05.2023 - Current
- Establish and maintain intricate inventory systems.
- Support Event Coordinator as a day of liaison between the restaurant and client.
- Payroll entry and financial management.
- Personable customer service amidst a high volume environment.
- Skilled problem resolution to enhance the customer experience.
Administrative Assistant and Sales Associate
Convive Wine and Spirits
New York, NY
12.2022 - 12.2024
- Assist the executive team with shipping operations.
- Provide educational, thoughtful customer service to patrons and private clients.
- Update ecommerce website with attention to detail and consistency.
- Properly receive items into the payment portal in a timely manner.
Server and Sommelier
Rosenthal Wine Merchant
New York, NY
12.2022 - 04.2023
- Successfully sold organic high end wine to customers with a variety of knowledge
- Created and maintained cellar systems
- Helped build "Justine's", Rosenthal's wine Bar and restaurant from the ground up.
- Lead tastings and events in the Rosenthal headquarters.
Server
Bella Dea
New York, NY
07.2022 - 12.2022
- Served and paired low intervention wines with a hyper local seafood restaurant.
- Maintained cellar inventory.
- Aided our head sommelier in the wine buying process and attending tastings.
Education
Bachelor of Arts - Fine Arts
Parsons School of Design
New York, NY05-2021
Skills
- Microsoft office (Excel, Powerpoint, word etc)
- Strong server in high volume environments
- Natural Wine Knowledge
- WSET Level 3 Wine Education
- Wine inventory management
Timeline
Sales Team Member
Skurnik Wines
01.2025 - Current
Manager
Rhodora Wine Bar
05.2023 - Current
Administrative Assistant and Sales Associate
Convive Wine and Spirits
12.2022 - 12.2024
Server and Sommelier
Rosenthal Wine Merchant
12.2022 - 04.2023
Server
Bella Dea
07.2022 - 12.2022
Bachelor of Arts - Fine Arts
Parsons School of Design
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