Irene Herrera
Enrollment Consultant Manager
North Hollywood,CA
Summary
Dedicated Employee Benefits Consultant with extensive experience in group benefits education, coordination, and claims management. Proven track record of driving employee engagement through effective communication strategies, leading teams, and delivering exceptional client outcomes.
Overview
17
17
years of professional experience
Work History
Regional Enrollment Consultant Manager
Mutual of Omaha
01.2020 - Current
- Executed enrollment strategies within an appropriate enrollment budget staying within 4% of cost target limits
- Worked directly with clients to understand their employee benefit needs and provide tailored enrollment solutions
- Partnered and grew relationships with third-party vendors for enrollment support and technology
- Evaluated cross-sell opportunities and strategized with 20 sales representatives based on client needs
Senior Voluntary Enrollment Benefits Representative
Mutual of Omaha
01.2015 - 01.2019
- Design visual and educational enrollment communication to engage intended audience of 1-5,000 employees
- Responsible for the coordination and implementation of annual open enrollment meetings, ongoing new hire education, and presentations
- Annually train and mentor 50 team members, internal, new hires, and contracted enrollment specialists to ensure consistent messaging
Voluntary Enrollment Benefits Representative
Mutual of Omaha
01.2008 - 01.2014
- Lead group meetings, one-on-one consultations, and virtual sessions to educate employees about their benefit options
- Successfully enrolled new voluntary lines of coverage with an overall average of 45% participation through strategic engagement
- Guide employees through the enrollment process for voluntary and group benefit programs, ensuring understanding and participation
Education
Psychology Courses -
Woodbury University
Burbank, CAAssociates in Liberal Arts -
Los Angeles Valley College
Van Nuys, CADental Assistant -
Concorde University
North Hollywood, CASkills
Fluent in Spanish
Proficiency in enrollment software
Ability to travel frequently
Industry Knowledge
Technical Proficiency
Communication Skills
Group Benefits Disability Specialist Designation (GBDS)
Life and Health Insurance License (Multiple States)
Technical Proficiency
Timeline
Regional Enrollment Consultant Manager
Mutual of Omaha
01.2020 - Current
Senior Voluntary Enrollment Benefits Representative
Mutual of Omaha
01.2015 - 01.2019
Voluntary Enrollment Benefits Representative
Mutual of Omaha
01.2008 - 01.2014
Psychology Courses -
Woodbury University
Associates in Liberal Arts -
Los Angeles Valley College
Dental Assistant -
Concorde University
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