Irene Kubi
Houston,TX
Summary
Dedicated professional with demonstrated strengths in clinical skills and assessment training,customer service,time management and trend tracking. Data entry transfers information from paper documents into electronic databases. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
Murci-homes
Nashville, TN
09.2022 - 05.2024
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Provided direct patient care and assistance to healthcare team members.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
Mortgage Customer Service Representative
Bank of America
Nashville, TN
11.2020 - 09.2022
- Maintained accurate records of all customer interactions within database system.
- Conducted regular audits of existing customer accounts for accuracy and updated accordingly.
- Monitored changes in lending guidelines and communicated updates to staff members.
- Identified opportunities for cross-selling additional products or services based on customer needs.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
E-Commerce Assistant
Walmart
McMinnville, TN
08.2019 - 10.2020
- Assisted customers with inquiries regarding products, orders, returns, and exchanges.
- Provided technical support related to online shopping issues such as checkout errors or payment failures.
- Monitored inventory levels and restocked merchandise when necessary.
- Managed customer accounts by processing payments, updating profiles, and responding to inquiries.
- Configured shipping settings in order management software systems.
Secretary
CAL Bank
Accra, Ghana
02.2017 - 06.2018
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Assisted with special projects or tasks related to departmental functions upon request.
- Coordinated meeting logistics such as room reservations and catering services.
Education
Bachelor of Science - Nursing
Galen College of Nursing
Louisville, KY05-2027
High School Diploma -
Methodist Girls High School
Mamfe,ghana05-2016
Skills
- ADL support
- Data Entry
- Critical Thinking
- Customer Relationship Management (CRM)
- Software Proficiency
- Documentation
- Tactful and diplomatic
Languages
English
Professional
Timeline
Patient Care Technician
Murci-homes
09.2022 - 05.2024
Mortgage Customer Service Representative
Bank of America
11.2020 - 09.2022
E-Commerce Assistant
Walmart
08.2019 - 10.2020
Secretary
CAL Bank
02.2017 - 06.2018
Bachelor of Science - Nursing
Galen College of Nursing
High School Diploma -
Methodist Girls High School
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