Irene Maddox

A Funeral Arranger is responsible for guiding grieving families through funeral planning, coordinating service logistics, preparing legal documents, arranging transportation, and ensuring meaningful, personalized ceremonies, requiring strong empathy, organization, and knowledge of funeral customs.

A Funeral Arranger provides compassionate support while managing all administrative and logistical aspects of funeral, memorial, and burial services. They act as the primary liaison between families, funeral homes, and service providers.

• Consult with families to determine funeral preferences and service details.
• Provide information on available service options, pricing, and merchandise.
• Prepare and file legal documents such as death certificates and burial permits.
• Coordinate transportation for the deceased and family members.
• Assist in selecting caskets, urns, pallbearers, officiants, and other service participants.
• Plan and schedule funeral logistics, including venue setup, timing, floral arrangements, and vendor coordination.
• Liaise with cemeteries, crematories, clergy, musicians, and other providers.
• Maintain accurate records of arrangements and financial transactions.
• Offer emotional support and aftercare guidance to grieving families

• Delivered friendly, solution-focused customer service in a high-volume, team-oriented retail environment.
• Assisted with customer inquiries, register operations, inventory restocking, and general floor support.
• Maintained a proactive, positive approach while multitasking under pressure and adapting to evolving store priorities.
• Merchandising: Built and maintained eye-catching product displays to increase product visibility and drive customer interest, often collaborating with team leads and visual merchandisers.
• Participated in community engagement and charitable initiatives by helping coordinate food and product donations, as well as volunteering personal time for local causes.
• Special Projects: Served as a liaison between the store and external clients or community partners, ensuring clear communication, smooth coordination, and a positive public-facing representation of the brand.

• Provided administrative and operational support within a state-run veterans’ cemetery.
• Scheduled services, managed confidential burial records, and ensured coordination with VA offices, funeral homes, and military honors personnel.
• Handled incoming calls and visitor interactions with professionalism and compassion.
• Maintained compliance with government policies and demonstrated exceptional attention to detail.

• Guided families through funeral planning and prepped members for end-of-life arrangements with professionalism, compassion, and emotional intelligence.
• Coordinated logistics with hospitals, insurance providers, clergy, and cemeteries to ensure seamless services.
• Maintained critical documentation, permits, and client records with accuracy and regulatory compliance.
• Delivered calm, clear communication in highly sensitive and emotionally charged situations.