Summary
Overview
Work History
Education
Skills
Timeline
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Irene McCarthy

Yaphank,NY

Summary

Dynamic Operations Manager with a proven track record at Party City, excelling in staff development and operational efficiency. Spearheaded comprehensive training programs and streamlined processes, enhancing customer experiences and fostering team collaboration. Recognized for adaptability and a strong focus on continuous improvement, driving a culture of success within the organization.

Overview

2006
2006
years of professional experience

Work History

Operations Manager, Customer Experience

Party City
  • Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
  • Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
  • Established effective communication channels, fostering strong relationships between team members and departments.
  • Streamlined operations processes for increased efficiency and enhanced customer experiences.
  • Mentored team members in developing their skills and advancing their careers within the organization.

Processing Center Manager

Kmart, Sears Holding
04.1988 - 06.2005

Load and unload Trucks

Process shipment to ensure no shrink

  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.

Education

High School Diploma - Business

Longwood High School
Middle Island, NY
06.1986

Skills

  • Staff development
  • Customer empathy
  • Customer acquisition
  • Data analytics
  • Training programs
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Team leadership
  • Adaptability and flexibility
  • Customer service management
  • Operational efficiency
  • Staff training/development
  • Inventory tracking and management

Timeline

Processing Center Manager

Kmart, Sears Holding
04.1988 - 06.2005

Operations Manager, Customer Experience

Party City

High School Diploma - Business

Longwood High School
Irene McCarthy