Irene Mora
Stockton,CA
Summary
Experienced Office Administrator and Customer Service Specialist with a strong background in managing daily office operations nd delivering high quality customer support. Demonstrates expertise in call handling, client communication, and problem resolution in fast - paced environments. Highly organized , dependable, and skilled at maintaining efficiency while supporting team productivity. Recognized for professionalism , adaptability , and strong attention to detail.
Overview
7
7
years of professional experience
Work History
Unload Supervisor
UPS
2024.10 - Current
- Supervised daily unloading operations, ensuring safety and efficiency standards were met.
- Trained new team members on best practices for package handling and safety protocols.
- Monitored workflow to optimize productivity and minimize delays during peak hours.
- Implemented process improvements that enhanced unloading speed and accuracy of package sorting.
Office Administrator
Silkroad Exclusive
2022.12 - 2024.01
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Answered multi-line phone system , routing calls, delivering messages to staff and greeting visitors
- Interacted with customers by phone, email or in-person to provide information
- Handled 50+ calls per day to address customer inquiries and concerns
Customer Service Specialist
Oportun
2019.06 - 2022.08
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Collected member loan payments
- Learned , referenced and applied product knowledge information
- Prepare contract and read then thoroughly
Education
High School Diploma -
Cesar Chavez Highs Chool
Stockton, CA2018-05
Skills
- Warehouse operations
- Staff training and development
- Teamwork and cooperation
- Customer service
- Good communication skills
- Filing
- Multi-line phone talent
- Cash handling
- MS windows proficient
- Task oriented
- Punctual
- Data entry
Languages
Spanish
Elementary
English
Full Professional
Interests
- Dancing
- Hiking
- Yoga
- Road Trips
- Kayaking
- Pilates
- Fashion
- Reading
Timeline
Unload Supervisor
UPS
2024.10 - Current
Office Administrator
Silkroad Exclusive
2022.12 - 2024.01
Customer Service Specialist
Oportun
2019.06 - 2022.08
High School Diploma -
Cesar Chavez Highs Chool