William St.Clair
Maryland Heights,MO
Summary
I am a highly motivated professional with strong communication and problem-solving skills, adept at handling multiple tasks efficiently in fast-paced environments. Over the years I have gained the necessary skills and qualities that will enable me to perform to a very high standard. My passion for this type of work, my dedication to lifelong learning, and my desire to support my co-workers in the completion of their duties, means I will always add value to your organization in my work.
Overview
13
13
years of professional experience
Work History
Unload Supervisor
United Parcel Service, UPS
11.2019 - Current
- Maintained a clean and organized work environment to promote productivity and minimize accidents.
- Enhanced worker safety by conducting regular trainings on proper lifting techniques and equipment usage.
- Improved warehouse efficiency by implementing streamlined unloading procedures and supervising staff performance.
- Reduced turnaround time for incoming shipments by optimizing unloading schedules and delegating tasks effectively.
- Collaborated with the logistics team to optimize delivery schedules and maximize resource utilization.
- Handled day-to-day shipping and receiving overseeing more than 30,000 packages per day.
- Coordinated with other supervisors to ensure seamless handoff between shifts, reducing downtime.
- Resolved personnel issues swiftly, maintaining a positive working atmosphere among team members.
Poker Dealer
Hollywood Casino St.Louis
08.2016 - 11.2019
- Welcomed customers and established immediate rapport to encourage an enjoyable experience.
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Clearly communicated my actions to ensure that guests receive accurate chip allocation.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
- Improved customer relations by effectively addressing player concerns and resolving disputes promptly.
Lead Valet Attendant
Hollywood Casino St.Louis
08.2012 - 08.2016
- Greeted guests, explained valet procedures, and answered questions to drive satisfaction and repeat business.
- Parked and retrieved vehicles quickly to minimize customer wait times.
- Managed time effectively while juggling multiple tasks, ensuring all guests received prompt attention.
- Addressed customer concerns promptly and professionally, resolving issues to ensure guest satisfaction.
- Contributed to the overall success of the establishment by maintaining a positive attitude, consistently going above and beyond in providing exceptional service to guests.
Skills
- Multitasking
- Adaptability
- Organization and prioritization
- Communication
- Dependability
- Team building
- Time management
- Attention to detail
- Problem-solving
Timeline
Unload Supervisor
United Parcel Service, UPS
11.2019 - Current
Poker Dealer
Hollywood Casino St.Louis
08.2016 - 11.2019
Lead Valet Attendant
Hollywood Casino St.Louis
08.2012 - 08.2016
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