IRENE NJOKI CHEGE
FORNEY,TX
Summary
Hardworking, enthusiastic and highly motivated individual, focused and passionate on delivering exceptional customer service and exceed company goals. Having worked in different organizations, I am familiar with the basic concepts of customer relations, customer satisfaction, team work and professional work discipline. My desire is to encounter positions where my extensive experience will be further developed and utilized in accomplishing the organization goals. I am a confident communicator, very detail oriented, well organized and a great team player.
Overview
14
14
years of professional experience
Work History
Front Office Receptionist
Wilder Group
01.2021 - 06.2024
- Greeted customers and determined their specific needs
- Answering incoming calls and responding to customers emails
- Recording clients information into database
- Maintained clean and orderly establishment throughout
- Reporting critical issues while performing the assigned task.
Agency Banking Assistant
KCB Bank Kenya LTD
01.2019 - 02.2020
- Help customers to handle their deposits, withdraws and payments
- Gathering customer data and following banking guidelines to ensure security.
Branch Manager & Mobile Banking Attendant
Link Up Services LTD
01.2015 - 05.2015
- Transacted mobile banking services
- Managing daily business accounts and banking
- Stock management
- Managing daily business operations
- Sales and marketing.
Sales Executive/ Cashier
Anjewa Fashions
01.2010 - 12.2011
- Served customers, provided advice and assistance, and ensured sales targets were achieved
- Packaged customer purchases in an organized fashion
- Conducted end of day banking and reconciliation.
Education
Computer Packages -
Waithaka Riverside High School
11.2009
Kenya Certificate of Secondary Education -
Waithaka Riverside High School
11.2009
Kenya Certificate of Primary Education -
Kinyanjui Road Primary School
12.2005
Skills
- Excellent customer service skills that ensure client satisfaction
- Proactive, determined and able to work across all functions
- Ability to be creative and to show initiative
- Problem solving
- Conflict resolution
- Leadership and team management
- Ability to work independently and as part of a team
- Guest experiences and management
- Attention to details
- Excellent data entry and typing skills
Accomplishments
- Attained employee of the year award.
- Trained new customer service employees.
- Consistently met performance milestones.
- Contributed to good customer service.
References
John Kaguri, Auditor, NACADA, KENYA, +254736 924 535
Hobbies and Interests
- Travelling.
- Social networking.
- Volunteering in community services.
Timeline
Front Office Receptionist
Wilder Group
01.2021 - 06.2024
Agency Banking Assistant
KCB Bank Kenya LTD
01.2019 - 02.2020
Branch Manager & Mobile Banking Attendant
Link Up Services LTD
01.2015 - 05.2015
Sales Executive/ Cashier
Anjewa Fashions
01.2010 - 12.2011
Computer Packages -
Waithaka Riverside High School
Kenya Certificate of Secondary Education -
Waithaka Riverside High School
Kenya Certificate of Primary Education -
Kinyanjui Road Primary School
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