Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Irene Pylostmos

North Brunswick,NJ

Summary

Dedicated and compassionate professional with experience in luxury retail customer service, hospitality, and childcare. Skilled in communication, conflict resolution, and client relationship management. Recognized for providing exceptional service, maintaining professionalism under pressure, and building trust through empathy and reliability. Fluent in English and Greek.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

David Yurman
09.2024 - Current
  • Deliver exceptional customer service and product expertise to enhance client satisfaction and loyalty.
  • Resolve customer inquiries, complaints, and escalations with empathy and efficiency.
  • Maintain professionalism in high-stress situations while achieving positive outcomes.
  • Collaborate with team members to streamline service processes and improve response times.
  • Assist clients with navigating the company website and placing online orders, enhancing the digital shopping experience.
  • Support sales growth by recommending complementary products and services based on client needs.
  • Maintain accurate records of customer interactions to ensure consistent follow-up and service quality.
  • Consistently exceed performance metrics and receive recognition for outstanding service.

Private Nanny

Private Family Client
01.2021 - 04.2024
  • Provided attentive, compassionate care for children in a nurturing and structured home environment.
  • Supported early childhood development through educational activities, creative play, and positive reinforcement.
  • Assisted with homework and school projects, encouraging curiosity and academic confidence.
  • Planned engaging daily activities, including outdoor play, arts and crafts, and reading sessions.
  • Prepared balanced, age-appropriate meals and snacks to promote healthy habits.
  • Maintained daily routines, including school drop-offs, extracurricular activities, and bedtime schedules.
  • Promoted social and emotional growth by modeling patience, empathy, and positive behavior.
  • Ensured children’s safety at all times, including during transportation to and from school and activities.
  • Maintained a clean, organized play and learning environment.
  • Built strong, trusting relationships with both children and parents through clear communication and reliability.

Server

Broadway Diner/ Chandelier
08.2015 - 01.2021
  • Provided friendly and efficient service in a fast-paced dining environment, ensuring guest satisfaction.
  • Managed multiple tables simultaneously while maintaining attention to detail and service quality.
  • Served food and beverages promptly and accurately, anticipating customer needs.
  • Worked closely with team members to maintain smooth operations during busy shifts.
  • Built strong relationships with regular customers, creating a welcoming and positive atmosphere.
  • Prepared and plated desserts for Sunday brunch events, contributing to a polished dining experience.
  • Addressed guest concerns professionally and resolved issues quickly to maintain satisfaction.
  • Trained new staff on restaurant standards, customer service, and teamwork.
  • Handled cash and credit transactions accurately, ensuring balanced daily reports.
  • Followed all health and safety protocols to maintain a clean and sanitary work environment.
  • Promoted specials and menu items through effective communication and product knowledge.
  • Coordinated with kitchen staff to ensure timely and accurate order delivery.
  • Restocked supplies and maintained organization during slower periods to support service flow.
  • Completed opening, closing, and shift-change duties to support daily operations.

Bartender

HMS HOST
08.2019 - 03.2020
  • Provided fast, friendly, and professional service in a high-volume airport bar environment.
  • Prepared and served a variety of beverages with accuracy, consistency, and attention to presentation.
  • Delivered an excellent guest experience by engaging with customers and anticipating their needs.
  • Handled cash and credit transactions accurately, ensuring balanced daily sales reports.
  • Increased revenue by upselling drinks and menu items, leveraging strong product knowledge and suggestive selling techniques.
  • Ensured compliance with all state alcohol service laws and company safety standards.
  • Maintained a clean, organized, and fully stocked bar area throughout shifts.
  • Collaborated with kitchen and waitstaff to ensure timely and coordinated service.
  • Trained new bartenders on drink preparation, safety, and sanitation procedures.
  • Followed opening and closing checklists to maintain smooth operations and readiness for each shift.
  • Managed busy periods calmly and efficiently while maintaining a positive and professional demeanor.
  • Fostered a welcoming atmosphere that encouraged repeat customers and positive guest feedback.

Education

High School Diploma -

James J Ferris High School
06.2015

Skills

  • Customer Service & Client Relations
  • Conflict Resolution & Empathy
  • Sales & Product Knowledge
  • Schedule & Task Management
  • Early Childhood Development
  • Team Collaboration
  • Upselling & Cross-Selling
  • Website & Order Assistance
  • Reliability & Professionalism

Languages

Greek
Native or Bilingual
English

Timeline

Customer Service Representative

David Yurman
09.2024 - Current

Private Nanny

Private Family Client
01.2021 - 04.2024

Bartender

HMS HOST
08.2019 - 03.2020

Server

Broadway Diner/ Chandelier
08.2015 - 01.2021

High School Diploma -

James J Ferris High School

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Irene Pylostmos