Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Irene Rhodes

Omaha,NE

Summary

Lead dispatcher with 6+ years of experience in dispatch operations, healthcare communications, and admissions, driving improvement in workflow efficiency and client satisfaction. Skilled in coordinating complex logistics, managing high-volume client intake, and facilitating clear, consistent communication across diverse teams. Known for proactive problem-solving, process optimization, and strong commitment to supporting organizational objectives through reliable, detail-driven operational leadership. I am known for a strong work ethic, reliability, and excellent interpersonal skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

National Lead Dispatcher

10 Roads Express
Carter Lake, IA
11.2024 - 01.2026
  • Oversaw nationwide dispatch operations, coordinating freight movement across multiple regions to ensure on-time delivery and compliance with service standards.
  • Monitored real-time load status, route performance, and driver availability to optimize scheduling and reduce service delays.
  • Served as the primary point of contact for terminal managers, drivers, and logistics partners, resolving operational issues and maintaining continuous communication.
  • Ensured adherence to DOT regulations, company policies, and safety protocols across all dispatched routes.

Communications Specialist

Air Methods
Omaha, NE
07.2023 - 11.2024
  • Develop and deliver clear, timely internal and external communications supporting Air Methods’ air medical transport operations, safety initiatives, and organizational priorities.
  • Coordinate with flight crews, clinical teams, and operational leadership to gather accurate information and craft mission-critical updates for employees, partners, and stakeholders.
  • Manage content for internal communication systems, ensuring employees receive essential updates related to safety, operations, and organizational changes.
  • Ensured compliance with FAA regulations and Internal safety protocols.

Admissions Coordinator

Northpoint Recovery Holding, LLC
Omaha, NE
02.2022 - 06.2023
  • Coordinated the full admissions process for prospective patients, including initial inquiries, pre-screening, insurance verification, and scheduling assessments.
  • Served as the primary point of contact for patients, families, and referral partners, providing clear guidance, compassionate support, and timely communication throughout the intake process.
  • Managed high-volume phone and email communication, responding promptly to inquiries and ensuring a positive first impression of the organization.
  • Collaborated closely with clinical, medical, and administrative teams to streamline admissions workflows and maintain continuity of care.

Groomer

Paw Paradise
Omaha, NE
08.2019 - 02.2023
  • Delivered full-service grooming for dogs of all breeds and sizes, including bathing, brushing, haircuts, nail trimming, ear cleaning, and de-shedding treatments.
  • Assessed each pet’s coat, skin condition, and temperament to determine appropriate grooming techniques and ensure a safe, comfortable experience.
  • Managed appointment schedules efficiently, balancing quality service with timely turnaround.
  • Provided exceptional customer service, contributing to repeat business and positive client relationships.

Education

No Degree - Sterile Processing Technician Program

Nebraska Methodist College
Omaha, NE
04-2026

Healthcare Science (Surgical Technician)

Southeast Community College
Lincoln, NE

Coursework in Healthcare Science

Clarkson College
Omaha, NE

High School Diploma -

Millard South High School
Omaha, NE

Skills

  • Team Collaboration
  • Relationship Management
  • Healthcare Communications
  • Verbal and written communication
  • Coordination
  • Customer Service
  • Operational Efficiency
  • Training new hires
  • Problem-solving
  • Attention to detail
  • Multitasking and organization

Certification

American Heart Association BLS for Healthcare Providers (CPR & AED) | Issued March 2026

Timeline

National Lead Dispatcher

10 Roads Express
11.2024 - 01.2026

Communications Specialist

Air Methods
07.2023 - 11.2024

Admissions Coordinator

Northpoint Recovery Holding, LLC
02.2022 - 06.2023

Groomer

Paw Paradise
08.2019 - 02.2023

Healthcare Science (Surgical Technician)

Southeast Community College

No Degree - Sterile Processing Technician Program

Nebraska Methodist College

Coursework in Healthcare Science

Clarkson College

High School Diploma -

Millard South High School

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