Irene Rinehart
Laurel Hill,NC
Summary
Skilled Brand Ambassador with deep understanding of client needs and consumer behavior. Demonstrated strengths include effective communication, relationship building, and brand promotion strategies. Have made a notable impact in previous roles through creative branding initiatives that increased product popularity and customer engagement.
Overview
12
12
years of professional experience
Work History
Brand Ambassador
Richemont - Cartier
Dallas, United States
01.2022 - Current
- Fostered positive client experiences through warm, engaging customer interactions.
- Enhanced company image by delivering superior customer service experiences.
- Collaborated with customer service team members to assist with product information and provide outstanding service.
- Cultivated client relationships and tailored future development opportunities through customer data collection via Salesforce.
- Assisted clients with repairs and information regarding current inventory by utilizing SAP
- Resolved client escalations to improve return process.
- Shared feedback and ideas with management to improve processes.
Office Manager
n:philanthropy
Los Angeles, CA
07.2020 - 03.2022
- Supervised work of office, administrative, and customer service employees to verify adherence to quality standards, deadlines, and proper procedures
- Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking
- Developed and enhanced policies covering administrative processes.
- Assisted managers in enhancing operational performance through investigation of processes, procedures, and trends
- Developed executive-level presentations that summarized key metrics and root cause analyses on business challenges
- Resolved production and processing problems in collaboration with technical and administrative staff
- Issued Production Purchasing Orders for delivery to the factories
- Supervised office, administrative, and customer service teams to ensure compliance with quality standards and deadlines
- Completed daily system checks for warehouse EDI management
Customer Service Team Lead
Verishop
Santa Monica, CA
07.2019 - 07.2020
- Established a clear understanding of team dynamics.esolved issues based on thorough investigations of concerns
- Met inbound customer needs while maintaining strict performance targets
- R employee and instructor feedback
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Completed inquiries and followed up with customers to share findings and offer solutions
- Investigated and resolved customer issues to ensure satisfaction and loyalty
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise. refunding money, or adjusting bills
- Improved processes and products by effectively communicating customer feedback to relevant teams
- Assisted with tasks and work duties during slow periods to maintain team productivity
- Diagnosed product malfunctions and issued credits to affected customers to maintain trust and retention.
Accounts Receivable Manager
Rino Transport
Newark, OH
01.2015 - 03.2020
- Contacted private business owners and customers to facilitate car transportation logistics
- Generated and issued invoices through Quickbooks to ensure timely payments
- Secured necessary supplies to maintain office operations
- Ordered supplies for the office
- Reviewed every order for accuracy to maintain quality and reduce errors
Education
Granville High School
Granville, OHSkills
- Relationship management
- Communication skills
- Customer relations
- Brand awareness
- MS Office
- Friendly, positive attitude
- Problem resolution
- Salesforce
- SAP
- Mercury
- CRM and office management software
- Workforce Management
- Billing
- Data entry
- Invoicing and billing
- Operations
Additional Information
- Awards , Rising Star Award July 2015 Award given to top people in the office for exceptional work and results. Top Leader September 2015 Award given to top leaders in the office for their effective employee management skills and coaching abilities to show results.
Timeline
Brand Ambassador
Richemont - Cartier
01.2022 - Current
Office Manager
n:philanthropy
07.2020 - 03.2022
Customer Service Team Lead
Verishop
07.2019 - 07.2020
Accounts Receivable Manager
Rino Transport
01.2015 - 03.2020
Granville High School