Irene Rodriguez

• Delivered exceptional dining service to guests in a fast-paced casino environment.
• Maintained cleanliness and organization of dining areas throughout shifts.
• Adhered to health and safety regulations during all food service operations.
• Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
• Resolved customer complaints in a professional manner while adhering to company policies and procedures.
• Managed multiple tables simultaneously while maintaining high standards of customer service.
• Reset tables between guests, refilled condiments and wiped down surfaces.

• Supervised the team to ensure smooth operations and Forbes standards.
• Trained new employees on job duties and customer service protocols.
• Ensured that the dining areas were well maintained and clean at all times.
• Prepared end-of-shift emails detailing what we needed for the restaurant, and any issues or incidents that occurred.
• Resolved customer complaints in a professional manner while maintaining a positive attitude.

-Ensuring all casino guests and employees are following CDC guidelines related to Covid-19.

-Identifying any health and safety issues, ensuring guests are properly distanced, and sanitation protocols are available.

-Assist with the health screening process and any other duties that effect the health and safety of team members and guests

-Served and assist diners in food orders, takes and delivers beverage orders as guests are seated.

-Cleaned and reset the tables after guest leaves and maintained ad clean and sanitized work station at all times.

Kept work station organized and fully stocked with all neccessary items

-Assisted with special projects as directed by management such as meetings, special banquets, and special guests.

-Received and counted opening bank for accuracy and proper count down of change and ensuring all all equipment was in proper working order

-Greeted each and every guest with a smile,escorted guests to tables, and answered all incoming phone calls.

-Maintained a clean and organized work station at all times and assisted other team members when needed.

-Did a final count down of cash drawer at the end of each shift and took it to the money room for counting and verification.

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