Heather Suarez
Hillsboro
Summary
Dedicated food server with strong menu knowledge and order management skills. Committed to enhancing the dining experience through effective problem-solving and exceptional customer service.
Overview
22
22
years of professional experience
Work History
Food Server
Copper River
Hillsboro
05.2022 - 11.2024
- Assisted guests with menu selections and dietary restrictions.
- Resolved customer complaints effectively to enhance dining experience.
- Greeted guests in a friendly and welcoming manner.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
Food Server
Thirsty Lion Gastropub
Hillsboro
01.2021 - 05.2022
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Promoted additional menu items or specialty drinks through suggestive selling techniques.
Server/ Bartender
Who Song & Larry's
Vancouver
08.2020 - 01.2022
Instructional Asst III/Resource Specialist
Great Oak High School/TVUSD
Temecula
08.2002 - 12.2019
- Collaborated with teachers to identify student needs and develop support strategies.
- Conducted assessments of resources to ensure compliance with applicable regulations.
Education
Associate of Arts - Sociology
RCC
Riverside, CA06-2010
Some College (No Degree) - Education/English
Cal State San Marcos
San Marcos, CASkills
- Menu knowledge
- Order management
- Suggestive selling
- Customer feedback resolution
- Table service
- Customer relationship management
Timeline
Food Server
Copper River
05.2022 - 11.2024
Food Server
Thirsty Lion Gastropub
01.2021 - 05.2022
Server/ Bartender
Who Song & Larry's
08.2020 - 01.2022
Instructional Asst III/Resource Specialist
Great Oak High School/TVUSD
08.2002 - 12.2019
Associate of Arts - Sociology
RCC
Some College (No Degree) - Education/English
Cal State San Marcos
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