ZACHARY PARRAZ
Los Angeles,CA
Summary
Experienced waiter with over 20 years in food service, adept at delivering exceptional customer service in high-pressure environments. Proven ability to understand and meet diverse customer needs while maintaining professionalism. Extensive knowledge of cuisine and wine pairing enhances dining experiences. Strong work ethic and flexibility contribute to team success and customer satisfaction.
Overview
14
14
years of professional experience
Education
Bachelor of Arts - Hotel Management
05-2005
Work History
Food Server
Mortons The Steakhouse
Woodland Hills, California
02.2022 - 12.2023
- Delivered exceptional dining experiences in a high-end steakhouse environment.
- Maintained knowledge of menu items and wine pairings for customer assistance.
- Managed multiple tables while providing attentive customer service and support.
- Processed payments efficiently using restaurant point-of-sale systems.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
Food Server
Superba Venice
Venice, California
01.2016 - 04.2018
- Managed multiple tables while providing attentive customer service and support.
- Ensured cleanliness and organization of dining area throughout shifts.
- Processed payments efficiently using restaurant point-of-sale systems.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Informed customers of daily specials and menu changes.
Food Server
N9NE Steakhouse
Las Vegas, Nevada
03.2010 - 04.2015
- Delivered exceptional dining experiences in a high-end steakhouse environment.
- Maintained knowledge of menu items and wine pairings for customer assistance.
- Managed multiple tables while providing attentive customer service and support.
- Ensured cleanliness and organization of dining area throughout shifts.
- Processed payments efficiently using restaurant point-of-sale systems.
Skills
- Menu knowledge and wine pairing
- Point-of-sale operations
- Table management and order processing
- Customer relationship management
- High volume dining
- Effective customer upselling
- Quality control
Timeline
Food Server - Mortons The Steakhouse
02.2022 - 12.2023
Food Server - Superba Venice
01.2016 - 04.2018
Food Server - N9NE Steakhouse
03.2010 - 04.2015
UNLV - Bachelor of Arts, Hotel Management
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