Melinda Morrissey
Lynn,MA
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Mortons the Steakhouse. Expert in cash handling and guest engagement, I consistently enhanced customer satisfaction through personalized service and efficient order management. Recognized for training new staff and maintaining high standards in a fast-paced environment.
Overview
18
18
years of professional experience
Work History
Server
Mortons the Steakhouse
10.2007 - Current
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Assisted in menu presentation, promoting daily specials and enhancing guest choices.
- Managed food and beverage orders efficiently, minimizing wait times for patrons.
- Collaborated with kitchen staff to ensure order accuracy and timely delivery.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Trained new servers on restaurant policies and service techniques for consistent performance.
- Handled customer inquiries and complaints professionally, fostering customer loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Liberal Arts
Bunkerhill Community
Charlestown, MASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Safe food handling
- High volume dining
Timeline
Server
Mortons the Steakhouse
10.2007 - Current
Liberal Arts
Bunkerhill Community