Irene Rodriguez
Six Flags Magic Mountain
San Bernardino,CA
12
years of professional experience
I am a motivated and reliable individual with strong communication skills and service. I have experience assisting customers, solving problems and creating a positive environment. Went from working in a warehouse to wanting to serve others in a hospitality environment.
Work History
Food and Beverage Server
2 Years 6 Months- Reviewed food and beverage menus to ensure profitability, seasonality, and customer preference alignment.
- Facilitating superior guest experiences, including addressing customer complaints.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Verify the customers’ ages and Process payments.
- Record and balance cash receipts and prepare cash deposits, open and maintain tabs throughout their shift
- Met guest service goals and exceeded guest expectations.
Customer Service /Auto Parts Delivery Driver
4 Years 9 Months- Delivered exceptional customer service by answering inquiries and effectively resolving complaints and concerns.
- Securing and transferring cash or other assets.
- Accept payments, prepare reports to include invoices, return forms, reconcile debt and credit and all moneys collected related to deliveries.
- Take and follow directions from dispatcher, adhere to assigned routes, follow time schedules, use route navigation apps, alternative routes, when necessary and knowledge of area to deliver packages to customers on time.
- Review orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
Package Handler
5 Months- Collaborated with team members to ensure timely order fulfillment.
- Trained new hires on safety protocols and operational procedures.
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Checked products for damage or other issues before packing into boxes.
Education
High School Diploma
Computer Science And IT - Information Technology
Skills
Food handling safety
Guest satisfaction
Tableside etiquette
Payment processing
Menu knowledge
Complaint handling
Time management
Teamwork and collaboration
Punctuality
Timeline
Food and Beverage Server
Six Flags Magic Mountain
03.2024 - CurrentRead More
Package Handler
FedEx
10.2019 - 03.2020Read More
Customer Service /Auto Parts Delivery Driver
Parts Authority
03.2015 - 12.2019Read More
Sophia Learning
Computer Science And IT from Information Technology
Read More
Mira Loma Adult School
High School Diploma
Read More