Irene Rokez
Thornton,CO
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Patient Financial Services Representative
UCHealth University of Colorado Hospital
Broomfield, Colorado
08.2024 - Current
- Answered incoming calls from patients regarding billing inquiries and resolved customer service issues.
- Processed payments accurately and efficiently in a timely manner.
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
- Reviewed daily reports to identify any discrepancies or errors in patient account balances.
- Developed strong relationships with patients by providing exceptional customer service and addressing their concerns promptly
Client Service Representative
Oregon Department Of Human Services
Salem, Oregon
01.2023 - 03.2024
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Assisted customers with product information and pricing.
- Maintained customer records in the database system.
- Performed administrative tasks such as filing documents and responding to emails.
- Escalated complex customer inquiries to supervisors when necessary.
Business Development Manager
Penske Honda
Ontario, California
01.2019 - 12.2022
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Drafted proposals for prospects in response to their requests for information.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
Patient Service Representative
Saint Alphonsus Medical Center
Boise, Idaho
01.2021 - 05.2022
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
Education
High School Diploma -
Options For Youth- Charter Schools
Victorville, CA11-2018
Skills
- Language proficiency
- Email management
- Team member support
- Guest Engagement
- Customer Service
- Office Administration
- Financial Oversight
- Schedule Coordination
- Office Management
- MS Office
- Attention to Detail
- Relationship Development
Timeline
Patient Financial Services Representative
UCHealth University of Colorado Hospital
08.2024 - Current
Client Service Representative
Oregon Department Of Human Services
01.2023 - 03.2024
Patient Service Representative
Saint Alphonsus Medical Center
01.2021 - 05.2022
Business Development Manager
Penske Honda
01.2019 - 12.2022
High School Diploma -
Options For Youth- Charter Schools