Irene Tapia
Phoenix,AZ
Summary
Experienced Optometric Tech with background preparing patient for appointment with optometrist to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits.
Overview
15
15
years of professional experience
Work History
OPTOMETRIC TECHNICIAN
DNA Eye Care
04.2023 - Current
- I assist the Optometrist to deliver top-quality care to the patients
- I conduct the Pre- testing I use specialized equipment when conducting the pretesting
- I also worked front desk work at five different locations with eight different doctors that require different requirement for each exam
- I am skilled in managing heavy daily patient volume
- This career requires to multi-task efficiently
- Answering the phone attending to patients scheduling appointments and Insurance verification.
CASHIER/CREW CHIEF IN TRAINING
Portillos
04.2021 - 06.2023
- Attended to customers, make sure orders were out in a timely manner
- Supervised employees make sure they had sure the area was running efficiently.
HEALTH CARE PROVIDER
Mountain Shadows
05.2019 - 03.2021
- Provided care with ADL’S and also helped in the home with cooking and cleaning
- Job included transportation to take them shopping for groceries, pay a bill.
MEDICAL RECORS CLERK
Ambercare Medical Supply
02.2017 - 04.2018
- Assist in processing physician orders, including initial certification signatures, recertification signature, and other orders
- Possess medical terminology and provide general clerical duties
- Perform all medical record organization, including assembling new charts performing initial audit, and maintenance of medical charts.
DME CUSTOMER SERVICE REPRESENTATIVE
Ambercare Medical Supply
08.2012 - 02.2017
- Effectively processed walk in prescription at office for equipment needed
- Created account patient software, verifying insurance, order creation, authorization and notes as needed in patient account
- Maintained working relationship with referral sources as well as completed all necessary paperwork for walk in patients to include delivery ticket, plan of care and other items needed to bill meet accreditation standards with complete education of the product of the needed to bill and meet accreditation standards with complete education of the product of customer
- Answered multi-line phone system efficiently and direct the patient to correct customer
- Answered multi-line phone system efficiently and direct the patient to the correct person and/or department they need
- Helped company meet accreditation standards provided.
MEDICAL ASSISTANT/FRONT OFFICE RECEPTIONIST
Sonno Sleep Center
02.2010 - 12.2011
- Assisted as a fill in for medical assistants when required, helped setup Cpap machine with patients and provided excellent patient care
- Ran the front office with scheduling, verification of appointments, and authorization request.
Education
General Education -
Gadsden High School
Anthony, NMAssociates of Business in Office Technology -
Dona Ana Community College
Las Cruces, NM01.2010
Clerk Typist/Receptionist and Word Processing -
International Business College
Las Cruces, NM01.1991
Skills
- Supply Restocking
- Paperwork management
- Appointment Setting
- Patient testing
- Insurance Billing
- Payment Collection
- Diagnostic Imaging
- Appointment Scheduling
- Patient Recordkeeping
- Insurance processing
- Visual field testing
- Excellent Communication
- Problem-solving abilities
Timeline
OPTOMETRIC TECHNICIAN
DNA Eye Care
04.2023 - Current
CASHIER/CREW CHIEF IN TRAINING
Portillos
04.2021 - 06.2023
HEALTH CARE PROVIDER
Mountain Shadows
05.2019 - 03.2021
MEDICAL RECORS CLERK
Ambercare Medical Supply
02.2017 - 04.2018
DME CUSTOMER SERVICE REPRESENTATIVE
Ambercare Medical Supply
08.2012 - 02.2017
MEDICAL ASSISTANT/FRONT OFFICE RECEPTIONIST
Sonno Sleep Center
02.2010 - 12.2011
General Education -
Gadsden High School
Associates of Business in Office Technology -
Dona Ana Community College
Clerk Typist/Receptionist and Word Processing -
International Business College
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