Irene Aiyan Qi
San Francisco,CA
Summary
Customer-focused and detail-oriented banking professional with over 4 years of experience in financial services and hospitality. Proven ability to build strong relationships, process financial transactions with accuracy, and promote digital banking tools. Fluent in Cantonese, with a strong track record of serving diverse clientele in the San Francisco area. Recently, I managed a family business and rental property, further developing financial, organizational, and problem-solving skills. Now seeking to return to the banking industry.
Overview
6
6
years of professional experience
Work History
Concierge Banker
Citibank
San Francisco, CA
08.2021 - 01.2023
- Delivered personalized financial services and executed transactions with 100% compliance to internal controls and regulatory procedures.
- Proactively identified cross-selling opportunities, deepening customer relationships through tailored financial solutions.
- Mentored new team members, sharing best practices and customer service techniques.
- Enhanced digital adoption by guiding clients through online tools and banking technologies.
Teller
Citibank
San Francisco , CA
04.2019 - 08.2021
- Managed accurate and efficient processing of deposits, withdrawals, and account services.
- Maintained vault and teller drawer balances with precision and accountability.
- Identified client financial needs and referred appropriate banking solutions.
- Earned customer praise for professionalism and attention to detail.
Host
House of Prime Rib
San Francisco, CA
11.2018 - 07.2019
- Welcomed 600+ guests nightly with professionalism and enthusiasm.
- Managed high-volume reservation system while maintaining a warm and upscale dining experience.
- Introduced guests to restaurant history and ensured seamless seating logistics.
Client Advisor
Bloomingdale's
San Francisco, CA
05.2018 - 08.2018
- Drove sales through deep product knowledge and personalized service.
- Built lasting client relationships by recommending style solutions and promoting loyalty programs.
- Delivered consistent customer satisfaction in a luxury retail setting.
Anchor Host
Crab House @Pier 39
San Francisco, CA
01.2017 - 08.2017
- Oversaw seating logistics and guest flow at a high-traffic tourist destination.
- Ensured an inviting and efficient front-of-house operation.
- Collaborated with team members to maintain excellent service during peak hours.
Education
Bachelor of Science - Business Administration
San Francisco State University
San Francisco, CA12-2019
Skills
- Bilingual: fluent in Cantonese and English
- Customer relationship building
- Cash handling and financial transactions
- Sales and cross-selling
- Problem solving and conflict resolution
- Digital and mobile banking tools
- Communication (verbal and written)
- Time management and multitasking
Timeline
Concierge Banker
Citibank
08.2021 - 01.2023
Teller
Citibank
04.2019 - 08.2021
Host
House of Prime Rib
11.2018 - 07.2019
Client Advisor
Bloomingdale's
05.2018 - 08.2018
Anchor Host
Crab House @Pier 39
01.2017 - 08.2017
Bachelor of Science - Business Administration
San Francisco State University
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