Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager
KAYWANA JAMES

KAYWANA JAMES

Brooklyn,NY

Summary

Valuable concierge banker proven ability to increase productivity in a proactive polite manner while engaging with a variety of clientele daily and managing all information with high integrity. Effective in analyzing and identifying solutions and seeks to implement such skills in a vital role.

Overview

6
6
years of professional experience

Work History

Concierge Banker

Citibank, NA
03.2022 - Current
  • Greet client(s) in a upbeat positive manner to increase dialogue to better assist with concerns or inquiries
  • Work independently and as team to provide best results to keep clients satisfied with excellent customer service
  • Perform multiple transactions through a sequence of computer systems
  • Adhere to quality and service standards to support operational goals
  • Achieved referral and cross-selling quotas to support corporate revenue goals.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Processed wide variety of retail banking transactions for personal and commercial clients
  • Referred customers to other banking departments for specialized services.

OPERATION SALES ASSOCIATE

GAP
08.2017 - 01.2020
  • Greeted all employees and ensured they signed in/ or out for the day
  • Called other Gap locations (within NYC area) when directed to reallocate visual equipment
  • Maintained work area organized by keeping 60 IOS mobile devices in order, troubleshoot devices when needed
  • Assisted sales floor and increased conversion rate by 25% -30%
  • Printed order list of online orders from IOS devices
  • Supported Ship-From-Store team with packaging over 100 online orders on average

Education

CERTIFICATE - Administrative Assistant

Grace Institute
New York, NY

A.A.S - FASHION MARKETING

New York City College of Technology of The City University of New York
Brooklyn, NY

Skills

  • Interpersonal Skills:Verbal And Written Communication
  • Microsoft Office, Excel, Outlook, Teams
  • Salesforce, Eclipse, Teller Assistant Unit
  • Conflict Resolution Problem Solver
  • Administrative Support
  • Customer Service
  • Account Updating
  • Shipping Procedures

Languages

English
Native or Bilingual

Timeline

Concierge Banker

Citibank, NA
03.2022 - Current

OPERATION SALES ASSOCIATE

GAP
08.2017 - 01.2020

CERTIFICATE - Administrative Assistant

Grace Institute

A.A.S - FASHION MARKETING

New York City College of Technology of The City University of New York

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KAYWANA JAMES