Summary
Overview
Work History
Education
Skills
Languages
Timeline
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WOOD BIEN-AIME

Summary

Personable and attentive Area Banker with strong knowledge of banking products. Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Focused on satisfying customers by providing high-quality service. Determined and dedicated to exceeding mandates. Eager to take on higher responsibilities.

Overview

5
5
years of professional experience

Work History

Concierge Banker

Citigroup
Miami, Florida
07.2022 - 02.2024
  • Take full ownership of client's problems to resolve client complaints and issues promptly and effectively to ensure complete client satisfaction with resolution
  • Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels
  • Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individuals and work harmoniously with multiple team members
  • Recognize the needs of clients, direct them to the alternative self-service channels and provide assistance with self service as needed
  • Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs
  • Continuously learns new and existing products through sales aids demonstrating positive customer first culture
  • Boosted sales of loan products by offering services to new and established customers
  • Kept cash box accurate and secure with good management and monitoring abilities.
  • Reduced in-person customer service requests by teaching customers how to fully utilize available banking tools and mobile applications.

Passenger Service Agent

Airfrance / KLM
Miami, Florida
07.2020 - 05.2022
  • Computed fares and extra fees for passengers' planned travels
  • Assisted passengers with special needs, including unaccompanied minors, VIP passengers
  • Re-accommodated passengers in case of missed connections and cancellations
  • Accepted check-in and carry-on baggage with consistent compliance checks
  • Helped clear aircraft for arrivals and departures with appropriate documentation
  • Manipulated and placed jet bridges for smooth passenger movements
  • Assisted ramp service agents with keeping special equipment available for passengers
  • Drove sales by promoting trendy destinations, tour packages and travel services
  • Resolved customer concerns, including tracing lost, delayed and misdirected baggage.
  • Coordinated with internal resources to process passenger information and dispatch flights on time.

Sales Associate

Express
Miami, Florida
05.2019 - 02.2020
  • Processed payments quickly to keep customer flow moving.
  • Adapted to changing priorities and unexpected situations with a calm demeanor.
  • Demonstrated selling experience in a fast-paced, service-oriented retail setting.
  • Assisted customers with sales and service needs.
  • Delivered consistent service to develop customer base
  • Answered customers' questions about products, prices, and availability.
  • Improved sales process by delivering feedback to management.
  • Accomplished multiple tasks in a fast-paced environment.
  • Follow company policies and procedures to ensure the safety of all our associates and customers.
  • Assist with product launch changes, according to company SOP.

Education

Bachelor of Arts (B.A.) - Business Administration -

Florida International University
Miami, FL
12.2024

Associate in Arts (A.A.) - Business Administration -

Broward College
Miami, FL
05.2022

Skills

  • Guest relations
  • Operations management
  • Performance optimization
  • Strategic planning
  • Inventory control
  • Strong communication
  • Service-oriented
  • Cash Handling
  • Meeting deadlines
  • Multi-tasks
  • Customer Service
  • Sales
  • Excel
  • Microsoft PowerPoint

Languages

Haitian Creole
Native/ Bilingual
French
Professional

Timeline

Concierge Banker

Citigroup
07.2022 - 02.2024

Passenger Service Agent

Airfrance / KLM
07.2020 - 05.2022

Sales Associate

Express
05.2019 - 02.2020

Bachelor of Arts (B.A.) - Business Administration -

Florida International University

Associate in Arts (A.A.) - Business Administration -

Broward College

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WOOD BIEN-AIME