Summary
Overview
Work History
Education
Skills
Prioritized Reading & Writing
Timeline
Intern

Irene E. Reyes

Wichita,KS

Summary

Resourceful and experienced Scheduler offering expertise in customer service, travel/personal coordination and file management. Dedicated team member with high attention to detail and strong organizational & communication skills. Handles multiple projects simultaneously with high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Licensed Esthetician

Massage Envy
Wichita, KS
04.2021 - Current
  • Assist manager with daily spa operations.
  • Educated patients on treatment options.
  • Performed special anti-oxidant, acne and microdermabrasion facial services.
  • Analyzed skin and overall health condition to make appropriate product recommendations.
  • Designed post-treatment at-home care products.
  • Advised clients on proper home-care regimens.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Perform about 50 Facials per month
  • Monitored company inventory to keep stock levels and databases updated
  • Offered friendly and efficient service to customers, handled challenging situations with ease

Server, Host, Bartender, Trainer

Bubbas 33
Wichita, Kansas
02.2016 - 10.2021
  • Individualized experience with guests to increase legendary service
  • Worked with General Manager to establish positive work flow and satisfactory customer experience
  • Interact and conversed with customers to meet their needs
  • Added value to team oriented environment by providing problems with solutions
  • Acknowledged for work ethic, multitasking & organizational skills
  • Arranged and prepared tables for customers to offer memorable experiences to guests
  • Trained over 20 new Servers on Memorable Costumer service, product promotion, garnish preparation and sanitation

Sales and Service Representative

Marriott hotels and resorts Wichita
Wichita, KS
11.2016 - 03.2018
  • Answer about 50-60 calls per day, make reservations for hotels,
  • Making memorable experience for guests, answer any questions guest may have for hotel accommodations
  • Enroll guests into loyalty program, up selling available rooms, and Marriott Products
  • Always goal oriented in meeting sales tears every month
  • Conducted research, gathered information from multiple sources and presented results to guests to better assist in desired reservation destination.
  • Drove team revenue totals by bringing in top sales numbers.
  • Automated contact management system, resulting in better client organization and goal alignment.

Education

Licensed Esthetician - Esthetics

Eric Fisher Academy
Wichita, KS
06.2020

Diploma -

Southeast High School
Wichita, KS
05.2016

Skills

Years of Computer skills

  • Exceptional Organizational & Attention to Detail Skills
  • Multitasking
  • Strong Communication Skills
  • Bilingual: Fluent Spanish
  • Microsoft word, PowerPoint, Typing
  • Trainer and leader in Restaurant Industry, Marriott, & Eric Fisher Academy

Prioritized Reading & Writing

I enjoy books that offer insight in self help and self progress, to better my education in understanding myself, along with my strengths and weaknesses. I also value writing to be able to separate logic and emotions from what I'm learning or experiencing in life.

Timeline

Licensed Esthetician

Massage Envy
04.2021 - Current

Sales and Service Representative

Marriott hotels and resorts Wichita
11.2016 - 03.2018

Server, Host, Bartender, Trainer

Bubbas 33
02.2016 - 10.2021

Licensed Esthetician - Esthetics

Eric Fisher Academy

Diploma -

Southeast High School

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Irene E. Reyes