Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Irene Meneses Baraquiel

Renton,USA

Summary

Dedicated Professional Public Servant and Customer Service Professional with 10+ years of experience both in government and corporate sector. Strong problem-solver and analytical thinker seeking customer service/administrative/support services position to improve the workflow and processes in an office setting through the application of administrative experience, leadership, analytical and communication skills. Formerly a Gate Agent at the SeaTac airport who supervised airline boarding operations and, as an On-the-Job Coach, trained new hires. My background also includes three years as a Civilian Employee Researcher for the Philippine Navy, three years as a researcher in the Security Department of Shell Philippines, and five years as an immigration officer for the Philippine government.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Full-Time Parent

Home
06.2021 - 08.2023

Managed household as a first time parent.

Strengthened nurturing and caring capabilities by learning the different kinds of parenting principles such as gentle and responsive parenting.

Passenger Services Agent

Swissport Inc USA, Air France, SeaTac International Airport
07.2018 - 05.2021
  • As On-the-Job Coach, trained new hires on the SOPs of check-in procedures and flight operations
  • As Gate Agent, upsold seats, checked in passengers and supervised the airline’s boarding process
  • Verified passenger documentation using computer-based software and systems
  • Ensured passengers’ compliance with the international rules of travel and airline regulations.

Immigration Officer

Bureau of Immigration, Ninoy Aquino International Airport
01.2013 - 02.2018
  • Processed 100-300 passengers in the Arrival/Departure area daily to collect information and determine adherence to guidelines on Arrival and Departure formalities for local and foreign nationals.
  • Deterred unlawful entries and detected human trafficking schemes in cooperation with other government entities, law enforcement and private institutions.
  • Observed passengers passing through passport control areas by checking passports and other travel documentations.
  • As a Secondary Inspection Officer, validated immigration documents, asked questions and reported discrepancies to authorities for further review.

Confidential Agent

Bureau of Immigration, Intramuros
07.2012 - 01.2013
  • Provided immigration support services to the public on visa types, requirements and application processes.

Security Consultant Management

Shell Philippines
07.2009 - 06.2012
  • Assisted in the collection and preparation of country-focused, all-source based information on security and political stability risks related to Shell and its operations
  • Assisted in the collation of Security Risk Assessments of Shell facilities and assets
  • Prepared travel advisories to corporate staff.

Researcher

Naval Intelligence & Security Force, NISF, Philippine Navy, Taguig City
10.2006 - 06.2009
  • Assisted in the production of naval letters and special reports on national and local security threats
  • Assisted in the compilation of periodic reports such as weekly, monthly, and quarterly security assessments.

Education

Bachelor of Arts - Public Administration

University of The City of Manila
Manila, Philippines
08.2010

Bachelor of Arts - English

Aquinas University of Legazpi
Legazpi City, Philippines
2004

Skills

  • Critical Thinking
  • Active Learning
  • Client Assessments
  • Document Organization
  • Case Interpretation
  • Administrative Support
  • Conflict-Resolution
  • Research and Writing
  • Customer Service
  • Microsoft Office and Windows operations

Certification

Career Service Professional-Civil Service Commission, Philippines

Timeline

Full-Time Parent

Home
06.2021 - 08.2023

Passenger Services Agent

Swissport Inc USA, Air France, SeaTac International Airport
07.2018 - 05.2021

Immigration Officer

Bureau of Immigration, Ninoy Aquino International Airport
01.2013 - 02.2018

Confidential Agent

Bureau of Immigration, Intramuros
07.2012 - 01.2013

Security Consultant Management

Shell Philippines
07.2009 - 06.2012

Researcher

Naval Intelligence & Security Force, NISF, Philippine Navy, Taguig City
10.2006 - 06.2009

Bachelor of Arts - Public Administration

University of The City of Manila

Bachelor of Arts - English

Aquinas University of Legazpi
Irene Meneses Baraquiel