Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Irene Yoo

Irene Yoo

Bayside,NY

Summary

Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities. Commended for having solid attendance record and delivering exceptional customer service. In addition, skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

JK Facial Plastic
01.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Receptionist Manager

Columbia SAT Academy
10.2022 - 12.2023
  • Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
  • Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
  • Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
  • Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.

Hairstylist's Assistant

Salon De Jina
03.2022 - 10.2022
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Answered telephone calls to provide information and schedule new appointments.
  • Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
  • Studied advanced techniques to develop proficiency and better serve customers.

Head Waitress

Atlanta Gom BBQ
11.2021 - 07.2022
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained staff members on use of POS system, kitchen duties, and closing duties.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.

Head Waitress

Park 27 Korean BBQ
03.2021 - 11.2021
  • Promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Handled customer complaints professionally, resolving issues through acknowledgment and commitment to service.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Receptionist

Columbia SAT Academy
10.2020 - 11.2021
  • Greeted incoming customers professionally and provided friendly assistance.
  • Confirmed appointments, communicated with clients and updated client records.
  • Provided support to company employees by copying, faxing and filing documents.
  • Sorted, received and distributed mail between departments and personnel.

Education

Associate of Arts -

Georgia State University (Communication Major)
Transferred

Associate of Arts -

Queensborough Community College
Oakland Gardens, NY
2026

Skills

  • Flexible Schedule- Full Time
  • Issue Resolution
  • Knowledge of Emergency Care & Procedures
  • Multi-tasking
  • Bilingual in English and Korean

Affiliations

  • James Han, President of Columbia Academy Inc.
  • Tel: (818)-808-2672
  • Jina Kim, Owner of Salon de Jina
  • Tel: (213)-503-4229
  • Annie Park, Manager at ATL Gom BBQ
  • Tel: (678)-642-7265
  • Andy Park, Manager at Park 27 Korean BBQ
  • Tel: (213)-386-6303

Languages

Korean
Full Professional

Timeline

Medical Receptionist

JK Facial Plastic
01.2024 - Current

Receptionist Manager

Columbia SAT Academy
10.2022 - 12.2023

Hairstylist's Assistant

Salon De Jina
03.2022 - 10.2022

Head Waitress

Atlanta Gom BBQ
11.2021 - 07.2022

Head Waitress

Park 27 Korean BBQ
03.2021 - 11.2021

Receptionist

Columbia SAT Academy
10.2020 - 11.2021

Associate of Arts -

Georgia State University (Communication Major)

Associate of Arts -

Queensborough Community College

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Irene Yoo