Hi, I’m
IRESHIA SMITH
Roswell,GA
Summary
Experienced, self-motivated, and creative licensed counselor and team lead ready to apply skills and 7 years of experience in the behavioral health field to transfer skills to the tech field. Excellent reputation for leadership, solving problems, professional development, improving customer satisfaction, and establishing and maintaining professional relationships. Bringing a deep understanding of the behavioral health field and customer preferences. Experience with iOS, Windows, and Android. Enthusiastic to learn about Jira Service Management, JAMF, and Okta .
Overview
8
years of professional experience
6
years of post-secondary education
Work History
OptumAtlanta, GA
Care Advocate
10.2020 - Current
Job overview
- Partner with designated external providers, programs, entities to address the needs, gaps in care, and recovery goals of complex and high risk consumers
- Partner with internal Optum Behavioral Health Services Teams to coordinate a seamless transition for consumers from an inpatient setting to community-based services
- Independently complete patient assessments and used critical thinking skills in determining appropriate levels of care
- Created and implemented monthly newsletter on BIPOC to drive inclusion work and professional development
- Administer benefits and protocols in a fast paced and constantly changing environment
Behavioral Health Connections of AtlantaAtlanta, GA
Clinical Team Lead
03.2020 - 10.2020
Job overview
- Fostered staff professional development and competency through supervision, coaching, trainings and team meetings
- Facilitated building the team by conducting interviews and onboarding for all new hires
- Supervised the daily scheduling and deployment of assessors to ensure appropriate coverage using SLACK
- Conducted monthly Behavioral Health assessor meetings in small and large formats to provide updates on changes as well as identify any training needs
- Reviewed and evaluated initial and reassessments completed by assessors for quality assurance and level of care determination
- Collaborated with ER staff to staff cases, address concerns, and find placement for difficult to place patients
- Trained and managed team of 35 by providing guidance and direction
- Assisted with staff development for the call center specialists which helped build collaborative and productive working relationships
- Supervised, coordinated supervision, and evaluated job performances of clinical staff
- Triaged and provided clinical support for team while out in the field
- Created knowledge base articles for standard operating procedures such as the company’s orientation, policies, and documentation
Peachford Behavioral Health SystemAtlanta, GA
In House Assessor & Mobile Assessment Counselor
11.2018 - 03.2020
Job overview
- Assisted assistant director in major project to bring in new business and obtain a new contract
- Responded to crisis calls, assessed patients, and formulated level of care recommendation and provide necessary resources
- Conducted biopsychosocial assessments in admissions and emergency rooms to determine clients necessary level of care
- Collaborated with doctors, nurses, and other ER staff to adequately assess patients' needs and coordinate care
- Served as leader and top performer of assessments in the department
- Served as liaison between mobile assessment and admission team at hospital
Family Foundations, LiaisonJacksonville, FL
Clinical Counselor and Community
01.2016 - 11.2018
Job overview
- Collaborated with community agencies and referral sources to provide comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
- Led educational seminars and lectures in collaboration with other mental health agencies to expand awareness of mental health and organizations resources
- Increased efficiency of accessing resources by creating and centralizing a spreadsheet with a combination of therapy resources to be used by all staff members
- Secured a grant to implement a fatherhood engagement program
- Trained and coached interns to further professional development
- Developed and implemented presentations to market the Family
- Foundations and Westside Full Service School programs at meetings and to referral sources
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships
- Generated new business via cold calls, in person visits, referrals from contacts and networking on social media
- Generated new referrals by establishing and maintaining professional relationships with referral sources
Riverpoint Behavorial HealthJacksonville, FL
Assessment Coordinator
09.2017 - 10.2018
Job overview
- Provided hospital and program information to individuals, agencies, facilities, and professionals
- Facilitated referrals to other community resources when needed
- Responded to inquiries about mental health related services
- Conducted clinical assessments to facilitate callers to optimal level of care or resources
- Determined client's psychiatric diagnosis based on diagnostic criteria from DSM-IV and DSM-5
Education
University of North FloridaJacksonville, FL
Master of Science from Clinical Mental
Health Counseling
08.2014 - 05.2016
University of North FloridaJacksonville, FL
Bachelor of Science from Psychology
01.2010 - 05.2014
Skills
Relationship buildingundefined
Timeline
Care Advocate
Optum
10.2020 - Current
Clinical Team Lead
Behavioral Health Connections of Atlanta
03.2020 - 10.2020
In House Assessor & Mobile Assessment Counselor
Peachford Behavioral Health System
11.2018 - 03.2020
Assessment Coordinator
Riverpoint Behavorial Health
09.2017 - 10.2018
Clinical Counselor and Community
Family Foundations, Liaison
01.2016 - 11.2018
University of North Florida
Master of Science from Clinical Mental
Health Counseling
08.2014 - 05.2016
University of North Florida
Bachelor of Science from Psychology
01.2010 - 05.2014
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